General Manager

Wingstop | Legacy Wings; Holly Springs (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Wingstop in Holly Springs, NC is hiring immediately for a General Manager to lead the restaurant's operations and drive results through people development, guest experience, cost controls, and sales growth.

You will hire, train and develop Team Members, uphold Wingstop's culture, and partner with the Restaurant Support Center to maintain high performance and safe, engaging service. This role requires strong leadership, accountability and the ability to create a positive work environment.

Qualifications

• General Manager provides strategic and tactical leadership for the restaurant.
• Leads people development, Guest experience, cost control, and growth.
• Hires, trains and develops Team Members aligned to Wingstop mission.
• Conveys Wingstop Way culture and collaborates with the team.

Responsibilities

• Staff the restaurant timely and efficiently with carefully selected team.
• Ensure the restaurant environment is safe at all times for both team members and guests.
• Oversee orientation and onboarding process and ensure it is executed properly.
• Write and implement or monitor shift leader development and performance plans.
• Ensure performance plans are written and executed as needed.
• Make all final hire and separation decisions and follow proper procedures for hiring, promotions and separations.
• Create team member schedules considering sales volumes, availability, payroll and overtime costs.
• Own the performance of the entire team.
• Create the culture in the restaurant through respect, recognition and reward.

Job description

Wingstop is hiring immediately for a General Manager to join their team!

ROLE

The General Manager provides strategic and tactical leadership for their restaurant. This leader must maintain operations and drive results in his/her restaurant through people development, positive Guest experience, cost control, and sales/profit growth. The General Manager must hire, train, and develop Team Members that share the Wingstop mission-To Serve the World Flavor. The General Manager must convey the Wingstop Way culture to his/her team and be a creative team player who is passionate about hard work, having fun, and demonstrating sincere dedication to the success of the brand.

RESPONSIBILITIES

People Management

• Responsible for staffing the restaurant timely and efficiently with carefully selected team.
• Ensure the restaurant environment is safe at all times for both team members and guests.
• Oversee the correct facilitation of the orientation and onboarding process and ensure it is being executed properly
• Write and implement or monitor shift leader development and performance plans
• Ensure performance plans are written and executed as needed
• Make all final hire and separation decisions for restaurant and ensure proper procedures are followed in regards to hiring, promotions and separations.
• Create team member schedules to ensure proper staffing levels for expected sale volumes, while taking team member availability, payroll and overtime costs into consideration
• Own the performance of the entire team
• Create the culture in the restaurant through respect, recognition and reward.

Financial Management

• Audit all facets of operations, deliver feedback and develop solutions to facilitate improvements
• Have complete understanding of budget and cost trends that impact operations; create a business plan
• Perform financial analysis; control cash, property, product and equipment
• Builds sales, control labor and food costs
• Meets all targets set by Operations Leadership
• Set aggressive goals to drive business metrics

Operations Management

• Maintain operational standards and requirements in the restaurant
• Identify and communicate maintenance problems to the Facilities Department
• Maintain all facilities to Wingstop’s company standards
• Ensure communication is passed across organization from the District Manager to every team member in the restaurant.
• Use Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team
• Leverage the support of the Restaurant Support Center
• Ensure all risk management issues are in compliance with company standards