General Manager

Wingstop | Legacy Wings; Wendell (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Wingstop is seeking a General Manager in Wendell, NC to lead restaurant operations with a focus on people development, guest satisfaction, and profitability. The role combines strategic planning with hands-on leadership to drive sales and ensure high standards.

You will hire, train, and develop Team Members, embody the Wingstop Way culture, and work with a passionate crew to deliver World Flavor. Strong communication and commitment to operational excellence are essential.

Responsibilities

• Staff the restaurant timely with carefully selected team.
• Maintain a safe environment for team and guests.
• Oversee onboarding and orientation.
• Develop and implement shift leader performance plans.
• Make final hiring and separation decisions.
• Create schedules balancing staffing with payroll and sales.
• Own the performance of the entire team.
• Foster a culture of respect, recognition, and reward.

Skills

People management

Operations leadership

Cost control

Staffing and scheduling

Guest experience

Job description

Wingstop is hiring immediately for a General Manager to join their team!

ROLE

The General Manager provides strategic and tactical leadership for their restaurant. This leader must maintain operations and drive results in his/her restaurant through people development, positive Guest experience, cost control, and sales/profit growth. The General Manager must hire, train, and develop Team Members that share the Wingstop mission-To Serve the World Flavor. The General Manager must convey the Wingstop Way culture to his/her team and be a creative team player who is passionate about hard work, having fun, and demonstrating sincere dedication to the success of the brand.

RESPONSIBILITIES

People Management

• Responsible for staffing the restaurant timely and efficiently with carefully selected team.
• Ensure the restaurant environment is safe at all times for both team members and guests.
• Oversee the correct facilitation of the orientation and onboarding process and ensure it is being executed properly
• Write and implement or monitor shift leader development and performance plans
• Ensure performance plans are written and executed as needed
• Make all final hire and separation decisions for restaurant and ensure proper procedures are followed in regards to hiring, promotions and separations.
• Create team member schedules to ensure proper staffing levels for expected sale volumes, while taking team member availability, payroll and overtime costs into consideration
• Own the performance of the entire team
• Create the culture in the restaurant through respect, recognition and reward.

Financial Management

• Audit all facets of operations, deliver feedback and develop solutions to facilitate improvements
• Have complete understanding of budget and cost trends that impact operations; create a business plan
• Perform financial analysis; control cash, property, product and equipment
• Builds sales, control labor and food costs
• Meets all targets set by Operations Leadership
• Set aggressive goals to drive business metrics

Operations Management

• Maintain operational standards and requirements in the restaurant
• Identify and communicate maintenance problems to the Facilities Department
• Maintain all facilities to Wingstop’s company standards
• Ensure communication is passed across organization from the District Manager to every team member in the restaurant.
• Use Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team
• Leverage the support of the Restaurant Support Center
• Ensure all risk management issues are in compliance with company standards