General Manager

Wingstop | Legacy Wings; Hope Mills (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Wingstop is seeking a General Manager in Hope Mills, NC to lead restaurant operations with focus on people, guest experience, and profitability. The role requires driving sales, managing costs, and developing Team Members who share Wingstop's mission.

The GM will embody the Wingstop Way culture and foster teamwork across the restaurant. The ideal candidate will maintain high standards, oversee hiring and onboarding, and implement process improvements to ensure a safe, engaging environment for

Responsibilities

• Provide strategic and tactical leadership for the restaurant.
• Hire, train, and develop Team Members aligned with Wingstop mission.
• Convey Wingstop Way culture and foster teamwork.
• Ensure staffing and onboarding processes are executed properly.
• Manage schedules with staffing, payroll and overtime considerations.
• Own the performance of the entire team and cultivate a positive culture.
• Audit operations, manage budget, and control cash, costs.
• Maintain operational standards and safety for guests and staff.

Skills

People Leadership

Staff Development

Guest Experience

Cost Control

Sales Growth

Job description

Wingstop is hiring immediately for a General Manager to join their team!

ROLE

The General Manager provides strategic and tactical leadership for their restaurant. This leader must maintain operations and drive results in his/her restaurant through people development, positive Guest experience, cost control, and sales/profit growth. The General Manager must hire, train, and develop Team Members that share the Wingstop mission-To Serve the World Flavor. The General Manager must convey the Wingstop Way culture to his/her team and be a creative team player who is passionate about hard work, having fun, and demonstrating sincere dedication to the success of the brand.

RESPONSIBILITIES

People Management

• Responsible for staffing the restaurant timely and efficiently with carefully selected team.
• Ensure the restaurant environment is safe at all times for both team members and guests.
• Oversee the correct facilitation of the orientation and onboarding process and ensure it is being executed properly
• Write and implement or monitor shift leader development and performance plans
• Ensure performance plans are written and executed as needed
• Make all final hire and separation decisions for restaurant and ensure proper procedures are followed in regards to hiring, promotions and separations.
• Create team member schedules to ensure proper staffing levels for expected sale volumes, while taking team member availability, payroll and overtime costs into consideration
• Own the performance of the entire team
• Create the culture in the restaurant through respect, recognition and reward.

Financial Management

• Audit all facets of operations, deliver feedback and develop solutions to facilitate improvements
• Have complete understanding of budget and cost trends that impact operations; create a business plan
• Perform financial analysis; control cash, property, product and equipment
• Builds sales, control labor and food costs
• Meets all targets set by Operations Leadership
• Set aggressive goals to drive business metrics

Operations Management

• Maintain operational standards and requirements in the restaurant
• Identify and communicate maintenance problems to the Facilities Department
• Maintain all facilities to Wingstop’s company standards
• Ensure communication is passed across organization from the District Manager to every team member in the restaurant.
• Use Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team
• Leverage the support of the Restaurant Support Center
• Ensure all risk management issues are in compliance with company standards