General Manager

Poolie; Dallas (TX); On-site; USD 75,000 - 275,000; Full time

Job summary

A leading company in the consumer services industry is seeking a General Manager to drive operational excellence in the Dallas area. The successful candidate will oversee daily operations, manage a diverse team, and contribute to the company's growth through strategic planning and customer service. Your leadership will be crucial in ensuring high levels of client satisfaction and operational efficiency while achieving financial targets.

Qualifications

• Strong background in leadership and business management in home services.
• Proactive mindset focused on team and customer satisfaction.
• Ability to manage diverse teams and operational processes.

Responsibilities

• Oversee daily operations, managing the P&L and ensuring customer service excellence.
• Lead and develop a diverse team, ensuring effective staffing and resource allocation.
• Foster client relationships and manage service requests to enhance customer satisfaction.

Skills

Leadership

Customer Service

Financial Oversight

Strategic Planning

Education

Bachelor's degree

Tools

HubSpot

PoolBrain

Podium

Job description

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As the General Manager, you will play a key role in driving operational excellence, ensuring customer satisfaction, managing staff, and contributing to the growth and success of the company. The ideal candidate will have a strong background in leadership and business management in a home service industry, with the ability to balance customer service, financial oversight, and strategic planning. This role requires someone with a proactive mindset who is committed to going the extra mile to step in for their team, drive customer satisfaction, and a healthy team dynamic.

Key Responsibilities:

• Operational Leadership : Oversee all aspects of daily operations for your region. This includes ownership of the regional P&L, branch service team, fleet and inventory, customer service excellence and ensuring quality standards and safety protocols are consistently met.
• Team Management : Lead, motivate, and develop a diverse team of employees, including field technicians, customer service staff, and administrative personnel. As a senior leader, the GM also ensures staffing levels meet demand and supports office staff by offering advice, resources, or guidance in handling complex tasks, managing workloads, or improving internal processes.
• Software Adoption & Support: Training will be provided for Poolie’s software stack, which is largely composed of HubSpot, PoolBrain, and Podium. General Managers are the first line of internal software support for the Service Managers, Supervisors, and Technicians in their region when they don’t know how to handle something according to the organization’s SOPs.
• Customer Relations and Retention : Foster positive relationships with clients, ensuring high levels of customer satisfaction through effective communication and resolution of issues. Oversee client inquiries, complaints, and service requests. Priority focus on customer retention and growth for the regional service department.
• Financial Management : Manage the region’s P&L, KPI’s, and implement cost-effective strategies to maintain profitability. Prepare KPIs and ensure that revenue targets are met or exceeded.
• Sales and Marketing : Collaborate with the sales and marketing teams to drive business growth through strategic initiatives, including promoting new services and expanding the customer base. Primary decision maker for approving service area development & expansion.
• Process Improvement : Continuously analyze and improve regional processes and systems to increase operational efficiency, enhance customer experience, and reduce costs.
• Strategic Planning : Assist in the development of long-term goals and strategies for company growth. Evaluate customer feedback to identify new opportunities, lead weekly team meetings with managers, participate in regional meetings and other leadership programs.
• Compliance : Oversees branch compliance with company policies, OSHA regulations, and safety protocols for office facilities. Manages the maintenance and ensures the continued functionality of office spaces and warehouse facilities.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Consumer Services

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