General Manager

Workstream; Clarksville (TN); On-site; USD 38,000 - 54,000; Full time

Job summary

Tropical Smoothie Cafe in Clarksville, TN is hiring a Cafe Manager to lead daily cafe operations, manage labor, and uphold our hospitality standards. The role focuses on staffing, training, inventory control, and maintaining equipment and cleanliness while delivering exceptional guest experiences.

You will recruit and supervise crew members, coach the team to excellence, and ensure safety and sanitation compliance. This on-site management position requires energy and dedication.

Qualifications

• Two or more years of restaurant experience with supervisory duties.
• Legally able to work in the United States.
• Ability to perform basic computer operations.

Responsibilities

• Achieve cafe and retail sales goals, manage labor, and control inventory with weekly counts.
• Recruit, interview, hire, and train new crew leaders and members.
• Lead and motivate staff to deliver Unparalleled Hospitality to every customer.
• Ensure equipment is clean, serviced, and maintained; supervise daily tasks.
• Oversee ordering, inventory, and invoicing for all products.

Skills

Leadership

Staff training

Crew supervision

Customer service

Job description

At Tropical Smoothie Café, we inspire a healthier lifestyle by serving amazing food and smoothies with a bit of tropical fun! Cafe Managers are key to delivering on this promise which is driven by our cafe standards: Reliable, Available, Dependable and our cafe foundation: People First, Excellence Always, and Team of Teams.

ESSENTIAL FUNCTIONS:

• Responsible for achieving all café and retail sales goals (manages labor and controls inventory by conducting weekly inventories).
• Successfully completed the cafe basics, cafe trainer program and oversees cafe training program.
• Recruits, interviews, hires, and trains new crew leaders/members, to ensure that the cafe is staffed at the appropriate level.
• Interacts with crew members and customers having energy and creating a positive atmosphere.
• Responsible for ensuring equipment is properly cleaned, serviced and maintained.
• Delivers ‘Unparalleled Hospitality’ to each customer that visits our café.
• Knowledgeable and proficient in each position within the cafe, coaching team to excellence.
• Manages and delegates daily functions of the cafe, including prepping product, making food and smoothies, serving customers, and completing daily and weekly cleaning duties.
• Manages the ordering, inventory and reconciling invoices for all products.
• Ensures sanitation practices are being used in handling and preparing food in the cafe.
• Ensures that all safety and security policies are being followed as set by the brand.
• Performs any additional tasks necessary to run the cafe.

REQUIRED EXPERIENCE

• Two or more years of restaurant experience, including progressive supervisory experience.
• Legally able to work within the State and Federal guidelines.
• Ability to perform basic computer operations, and learn advanced to learn advanced operation.

PHYSICAL REQUIREMENTS:

• Continuous standing and walking throughout the duration of each shift.
• Bending, lifting and carrying up to 25 pounds to perform duties like stocking, refilling ice, or taking out trash.
• Constant face-to-face interactions with crew members and customers.
• Safely navigate in a fast paced cafe environment.
• Ability to multi-task and remain positive in sometimes stressful working conditions.

WORKING CONDITIONS

• Most shifts are eight hours, but this may vary.
• Managers can expect to have some early morningsand late evenings, weekend and/or holiday hours and may have additional opening/closing responsibilities.
• Lead Crew Members and Leaders by demonstratingCafe standards.
• Comply with the Tropical Smoothie Cafe uniform and personal hygiene polices.

2300 Wilma Rudolph Blvd Suite 100, Clarksville, TN 37040, USA