Area General Manager

Culligan International; Fairfield, Northern (OH, KY); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability benefits

401(k)

Job summary

Culligan International is seeking an experienced Area General Manager to oversee our store branches. You will lead daily operations, guide staff, set performance objectives, and prepare operational and financial reports to maximize profitability.

The role requires strong leadership, strategic thinking, and a focus on sales growth. Expect full P&L responsibility, budgeting, and performance coaching in a field-based environment with competitive benefits.

Qualifications

• Four-year degree preferred in Sales/Marketing/Management or related field.
• 5 years of basic plumbing, operations, management and marketing experience is a plus.
• Excellent verbal and written communication skills; ability to convey information clearly and effectively.
• Ability to generate sales growth and improve financial performance.

Responsibilities

• Own full operational responsibility for all branch profit and loss activities.
• Lead staff to deliver exemplary customer service and measure performance for customer satisfaction.
• Enforce safety guidelines; manage insurance reporting, claims, and paperwork.
• Protect and manage branch assets and drive asset optimization.
• Foster a high-performance team through recognition, coaching and development.
• Prepare forecasts and budgets; oversee payables, inventory and receivables.
• Address difficult customer inquiries and manage service deliveries and routes.
• Execute programs to meet or exceed the sales plan; monitor local competition and market trends.
• Participate in recruitment and onboarding; identify training needs for staff development.
• Monitor performance with regular feedback and ensure high levels of performance.

Skills

People leadership

Sales growth

Strategic thinking

Communication skills

Decision making

Problem solving

Analytical thinking

Education

Bachelor's degree in Sales/Marketing/Management or related field

Tools

Microsoft Office

Job description

Culligan is seeking an experienced Area General Manager to oversee our business operations at the store branches. The Area General Manager will be responsible for leading and managing daily operations to achieve business goals and maximize profitability. As an Area General Manager your duties also include guiding staff in your branch, setting performance objectives, evaluating, and optimizing operational performance, ensuring regulatory and company standards are upheld, and preparing operations and financial reports.

To be successful as a General Manager, you should be able to lead and manage people, ensure operations run smoothly, and achieve revenue targets. Ultimately, a top-notch General Manager should be able to demonstrate excellent problem-solving and decision-making skills.

Specific Job Function:

• Full operational responsibility for all profit and loss related activities of the branch
• Prepare all staff members to be in position to deliver exemplary customer service and measure the job performance of the staff to ensure customer satisfaction
• Adhere to and enforce all company safety guidelines; Responsible for the timely and accurate filing of paperwork relative to insurance reporting of general liability, fleet accidents, and worker compensation claims.
• Protect and manage branch assets effectively.
• Foster a team culture by recognizing and motivating branch personnel.
• Prepare accurate business forecasts and budgets.
• Oversee branch payables, inventory, and receivables.
• Personally, responds to difficult customer inquiries and/or unusual situations.
• Manage the efficient routing of deliveries and service calls.
• Execute program(s) to meet/exceed the sales plan
• Maintain awareness of local competition and using market trends to inform strategic decisions and improve competitive positioning
• Participate in the recruitment process, from interviewing to selecting candidates, and ensure smooth onboarding for new hires
• Identify training needs and facilitate professional development opportunities to enhance team skills and capabilities
• Monitor and evaluate employee performance, providing regular feedback, coaching, and development opportunities to ensure high performance
• May be required to perform the job duties of other branch staff on an as needed basis and spend time in field assisting with training.
• Optimize branch efficiency by consolidating/automating job duties wherever possible.

Qualifications:

• Four-year degree in Sales, Marketing, Management, or a related field is preferred.
• 5 years of Basic Plumbing, Operations, Management, and Marketing is a plus.
• Excellent verbal and written communication skills, with the ability to convey information clearly and effectively
• Ability to work with all levels of management.
• Ability to generate sales growth. Strong sales generation ability and financial performance.
• Ability to manage multiple projects and priorities; strong decision-making and problem-solving abilities
• Strong analytical and strategic thinking skills.
• Proficient in Microsoft Office.

To perform the job successfully, an individual should demonstrate the following competencies in this position:

Resourcefulness Customer Focus Team Player

Passion Integrity Organizational/Planning

Communication Analytical Judgement/Decision Making Detail Oriented

Target Salary Range: $100,000 – $130,000 salary a year with the opportunity for eligible employees to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k).

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Equal Opportunity Employer
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