General Manager

Prosegur Security USA, Inc; City of Rochester (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Prosegur Security USA, Inc. is seeking a General Manager in Rochester, NY to partner with the SVP and HR, oversee the local branch, and ensure compliant, data-driven operation aligned with corporate objectives.

The role directs security operations for the Guarding division, manages staffing and training, and drives client relations and revenue growth while upholding safety and governance standards.

Qualifications

• 3–5 years of experience managing security or related operations.
• P&L management experience.
• Proven ability to develop client relations.
• Strong organizational skills.
• Knowledge of employment-related laws.

Responsibilities

• Oversee security operations and client services for the Guarding division.
• Maintain performance within fiscal parameters and manage P&L.
• Ensure audits comply with governmental regulations.
• Recruit and interview staff for guarding clients.
• Coordinate operations and training per corporate procedures.
• Meet with customers to align goals.
• Develop client relations and secure new business.
• Schedule staff coverage and assignments to ensure client needs are met.
• Train staff and document performance; handle disciplinary actions.
• Prepare reports and respond to questions with documentation.
• Follow safety rules and report hazardous conditions.
• Assist SVP with duties as needed.
• Demonstrate crisis-situation composure.
• Communicate changes to team; collaborate with leadership on initiatives.
• Partner with Corporate HR on special projects and assignments.

Skills

Multi-tasking

Communication

Relationship-building

Team leadership

Problem solving

Tools

Microsoft Office

WinTeam

Job description

Summary of Duties:

The General Manager will partner closely with the SVP and Human Resources, proactively communicating and ensuring compliance with all reporting and operational requirements. This role is responsible for overseeing the local branch and managing key operational processes aligned with business objectives. The General Manager will also leverage corporate HR and executive resources—such as workforce planning tools, strategic hiring initiatives, and Microsoft Office—to implement efficient, data-driven solutions that support organizational goals.

Duties and Responsibilities:

• Responsible for security operations and customer contract services for the Guarding division
• Maintain performance and operate within fiscal parameters; strong P&L management is a must
• Ensure and maintain sound audit procedures complying with governmental regulations
• Recruit and interview new employees to meet the needs of our guarding clients.
• Execute operations and training while maintaining the sound discipline of corporate procedures
• Regularly meet with customers to ensure mutual goals and objectives are met
• Develop client relations and secure new business opportunities
• Establish the scheduling requirements for employees/agents under their supervision. Makes assignments to ensure that positions are covered, and that the Client is being served in accordance with their needs. Responsible for placing staff due to call-offs and time off requested.
• Train staff, counsel, evaluate and document employee performance. Provides direction for employees through appropriate communication. Issues disciplinary action and makes a corrective action plan to assist employees in altering their behavior. Commends employees for outstanding achievement.
• Prepare reports, investigate, respond to questions, and provide documentation.
• Follow all safety rules. Observes and reports any unsafe or hazardous conditions immediately to the proper authority.
• May be requested to perform other duties as assigned based on the SVP's needs or client activity.
• Use proper body mechanics while performing duties.
• Demonstrate the ability to think clearly during crisis or high-stress periods.
• Possess empathetic abilities in dealing with employees and their questions.
• Demonstrate ability to work with others and interact appropriately.
• Maintain communication with the team on any changes that may affect operations.
• Work with leadership to adapt and apply for Prosegur initiatives and programs in a manner that supports local business needs.
• Partner with Corporate HR teams on special projects and assignments

Qualifications:

• Strong ability to multi-task and prioritize urgent staffing needs.
• Proven experience in establishing strong relationships with community-based methods.
• Strong networking and relationship-building experience
• Excellent written and verbal communication skills
• Self-starter, with the ability to thrive in a fast-paced environment.
• Demonstrated proficiency with programs like Microsoft Office, Scheduling Software (Winteam)
• Ability to work independently and with a team.

Required Skills/Abilities:

• Positive, solution-focused attitude
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to act with integrity, professionalism, and confidentiality
• Thorough knowledge of employment-related laws and regulatio
• Proficient with Microsoft Office Suite or related software.

Experience:

• At least 3 to 5 years of experience managing security or related industry operations
• P&L Management

Travel Requirements:

• Travel up to 25%, may include overnight trips

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