Account Manager - Retail Security

Prosegur Security USA, Inc; King of Prussia (PA); On-site; USD 65,000 - 90,000; Full time

Job summary

Prosegur Security USA, Inc. in King of Prussia, PA is seeking an energetic Account Manager to drive business growth and supervise local operations.

You will partner with the General Manager and HR to ensure compliance with reporting and procedures, while building strong client relationships and identifying new opportunities.

This role requires strong communication, multi-tasking, and ability to lead staff in a fast-paced environment; experience with scheduling systems and ATS is a plus.

Qualifications

• Proven ability to multi-task and prioritize urgent staffing needs.
• Strong relationships with community-based methods.
• Strong networking and relationship-building experience.
• Excellent written and verbal communication skills.
• Self-starter, thriving in a fast-paced environment.
• Proficiency with Microsoft Office, Scheduling system (Winteam), and ATS (OCR).
• Ability to work independently and with a team.

Responsibilities

• Account Manager partners with the General Manager and HR, ensuring compliance with reporting and operation requirements.
• Facilitate and manage the local branch and key operational procedures.
• Utilize tools such as the statement of work, recruiting plan, and smart sheets for solutions.
• Oversee security operations and customer contract services for the Guarding division.
• Regularly meet with customers to ensure mutual goals and objectives are met.
• Develop client relations and secure new business opportunities.

Skills

Multi-tasking

Relationship-building

Communication

Networking

Microsoft Office

Scheduling systems

ATS OCR systems

Tools

Microsoft Office

Winteam

OCR

Job description

We are hiring an energetic, dynamic, and dedicated Account Manager, to help us drive our business to the next level.

Summary of Duties:

The Account Manager will partner with General Manager and human resources, proactively communicating and ensuring compliance with all reporting and operation requirements. The Account Manager will facilitate and manage the local branch and key operational procedures assigned to the business needs. The Account Manager shall also utilize tools provided by the local HRBP and General Manager such as the statement of work, recruiting plan, and smart sheets, driving effective technical solutions.

Essential Functions:

• Responsible for security operations and customer contract services for the Guarding division
• Maintain performance and operate within fiscal parameters; strong P&L management is a must
• Ensure and maintain sound audit procedures complying with governmental regulations
• Recruit and interview new employees to meet the needs of our guarding clients.
• Execute operations and training while maintaining the sound discipline of corporate procedures
• Regularly meet with customers to ensure mutual goals and objectives are met
• Develop client relations and secure new business opportunities
• Establish the scheduling requirements for employees/agents under their supervision. Makes assignments to ensure that positions are covered and that the Client is being served in accordance with their needs. Responsible for placing staff due to call-offs and time off requested.
• Train staff, and disciplines, evaluate and document employee performance. Provides direction for employees through appropriate communication. Issues disciplinary action and makes a corrective action plan to assist employees in altering their behavior. Commends employees for outstanding achievement.
• Prepare reports, investigates, responds to questions, and provides documentation.
• Follow all safety rules. Observes and report any unsafe or hazardous conditions immediately to the proper authority.
• May be requested to perform other duties as assigned based on the Account Manager's needs or client activity.

Qualifications:

• Strong ability to multi-task and prioritize urgent staffing needs
• Proven experience in establishing strong relationships with community-based methods
• Strong networking and relationship-building experience
• Excellent written and verbal communication skills
• Self-starter, with the ability to thrive in a fast-paced environment
• Demonstrated proficiency with programs like Microsoft Office, Scheduling system (Winteam), and ATS (OCR) systems
• Ability to work independently and with a team

Other Duties and Responsibilities:

• Use proper body mechanics while performing duties.
• Remain alert and aware of the startup timeline.
• Demonstrate ability to think clearly during crisis or high-stress periods.
• Possess empathetic abilities in dealing with employees and their questions.
• Demonstrate ability to work with others and interact appropriately.
• Maintain communication with other managers. Relays information regarding startup or situations that may affect operations

Additional Duties:

• Work with leadership to adapt and apply for Prosegur initiatives and programs in a manner that supports local business needs
• Communicate and demonstrate support for Prosegur decisions even if not consistent with own point of view