General Manager

KidStrong Lincoln Park; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in child development is seeking a General Manager for their Lincoln Park center. The role focuses on fostering a culture of learning, managing operations, and driving sales. Ideal candidates will have a strong background in coaching and leadership, with a passion for working with children. Responsibilities include overseeing staff, maintaining relationships with families, and ensuring exceptional customer service. This position offers opportunities for advancement and a competitive salary.

Benefits

Bonus based on performance

Competitive salary

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Qualifications

• Experience working with kids aged 15 months - 11 years.
• Previous management experience required.
• Achieve Coach Certification through HQ.

Responsibilities

• Oversee center operations and maintain KPIs.
• Manage staff and ensure high-quality coaching.
• Drive sales and promote KidStrong events.

Skills

Leadership

Communication

Customer Service

Coaching

Sales

Education

Coach Certification

CPR Certification

Tools

Google

Microsoft

ZenPlanner

LearnUpon

CareerPlug

ADP

FranConnect

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

Job Title: KidStrong General Manager

Center: Lincoln Park, IL

Reports To: Area Developer

KidStrong General Managers are the leaders of the center – responsible for fostering a culture of learning and development for coaches and families. The General Manager is a welcoming, engaging leader focused on setting goals and delivering an exceptional experience for kids, families, and team members. The role involves developing and training the coaching team, building relationships with members, and achieving key business metrics such as sales and reducing member attrition.

RESPONSIBILITIES:

CENTER OPERATIONS

• Understand KPIs and financials to make informed decisions.
• Build relationships with families, providing excellent customer service.
• Oversee initiatives like maintenance, training, and brand consistency.
• Manage daily and periodic center cleaning and maintenance, delegating tasks as needed.
• Handle employee issues and documentation.
• Manage scheduling for coaches and promote/organize events to maximize profitability.

SALES

• Manage leads via CRM, conduct call drives, and delegate sales responsibilities.
• Close sales and bookings, including online sign-ups.
• Attend local events to increase brand awareness and generate leads.

LEADERSHIP

• Foster a coaching culture and assess staff performance.
• Recruit, onboard, train, and evaluate coaching staff.
• Support professional development and lead staff meetings.

COACHING

• Deliver curriculum focused on Brain, Physical, and Character development for children up to 11 years old.
• Create positive interactions with students and families.
• Understand and communicate the curriculum’s