General Manager

Maya Hotels; Charlotte (NC); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a leading company in the hospitality industry as a General Manager, overseeing hotel operations, enhancing guest satisfaction, and developing a strong team culture. This role offers competitive salary, benefits, and career growth opportunities within a supportive environment.

Benefits

Medical, Dental and Vision Insurance

100% Employer Paid Life Insurance

Retirement Savings: 401K with Employer Contribution

Employee Referral Program

Hotel discounts

Paid Time Off (PTO)

Performance-based bonuses

Career growth opportunities

Qualifications

• 3+ years of hotel management experience.
• Proven ability to motivate and lead a successful hospitality team.

Responsibilities

• Oversee all aspects of hotel operations and maximize financial performance.
• Develop team member engagement programs aligned with brand service behaviors.
• Drive improvement in guest satisfaction scores.

Skills

Leadership

Problem-Solving

Financial Acumen

Guest Relations

Education

Bachelor’s degree in hospitality management

Job description

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Maya Support Center | 8632 Wilkinson Blv Charlotte, NC 28214

Join Maya Hotels and Take the Next Step in Your Career!

Maya Support Center | 8632 Wilkinson Blv Charlotte, NC 28214

Join Maya Hotels and Take the Next Step in Your Career!

Are you a hardworking and customer-focused leader with a passion for hospitality and operational excellence? At Maya Hotels, we are seeking a General Manager to oversee all aspects of hotel operations, maximize financial performance, enhance guest satisfaction, and develop a strong team culture. If you thrive in a fast-paced environment and excel at strategic planning, leadership and enjoy working with top hospitality brands, this is the opportunity for you!

Why Join Maya Hotels?

Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market.

Learn more about us at www.mayahotels.com.

What We Offer

• Medical, Dental and Vision Insurance.
• 100% Employer Paid Life Insurance.
• Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance.
• Retirement Savings: 401K with Employer Contribution.
• Employee Perks: Employee Referral Program, hotel discounts, and more!
• Work-Life Balance: Paid Time Off (PTO).
• Competitive salary and performance-based bonuses.
• Career growth opportunities within the Maya Hotels family.
• A supportive and friendly work environment.
• The chance to work with ten well-respected hotel brands.
  
  

Job Description

Essential Duties and Responsibilities:

Financial Leadership

• Prepare annual capital, cash flow, and sales and marketing plans to accurately forecast budgets and drive revenue.
• Utilize financial data to maximize profitability and return on investment.
• Leverage distribution channels and technology to enhance market share and revenue.
• Oversee capital plans and asset management initiatives, ensuring the property maintains its competitive position.
  
  

Team Development & Leadership

• Develop team member engagement programs aligned with brand service behaviors.
• Implement and monitor succession planning to ensure strong future leadership.
• Set performance goals, provide mentoring, coaching, and regular feedback to enhance team performance.
• Oversee salary decisions, disciplinary actions, and HR-related processes in compliance with company policies.
• Lead by example and demonstrate Maya Hotels' core values.
  
  

Guest Experience

• Maintain compliance with brand standards, hallmarks, and license agreements.
• Drive improvement in guest satisfaction scores, ensuring services exceed guest expectations.
• Engage with guests, solicit feedback, and build strong relationships to enhance guest loyalty.
  
  

Operational Excellence & Responsible Business Practices

• Ensure a safe and secure environment for guests, team members, and hotel assets, following all regulatory and company policies.
• Act as a public relations representative, raising awareness of the hotel and brand in the local community.
• Drive environmentally conscious initiatives to reduce the hotel’s carbon footprint.
• Maintain a safe working environment, including hazard prevention and safe use of cleaning chemicals.
• Lead the hotel’s recycling and sustainability efforts.
  
  

Education, Skills And Abilities

• Education: Bachelor’s degree in hospitality management, Business, or a related field preferred.
• Experience: 3+ years of hotel management experience; experience with Hilton, IHG, or Marriott brands is a plus.
• Leadership & People Management: Proven ability to motivate, train, and lead a successful hospitality team.
• Financial Acumen: Strong budgeting, forecasting, and revenue management skills.
• Guest Relations: Passion for enhancing guest experiences and maintaining high service standards.
• Problem-Solving & Decision-Making: Ability to remain calm under pressure and resolve challenges efficiently.
• Community Engagement: Strong ability to represent the hotel in the local market and foster partnerships.
• Flexibility: Willingness to work varied schedules, including evenings, weekends, and holidays as needed.
  
  

Physical Requirements

• Ability to stand and walk for extended periods during hotel inspections and guest interactions.
• Ability to lift and carry up to 25 lbs occasionally (e.g., reports, supplies).
• Frequent bending, reaching, and handling office equipment.
• Comfortable working in a fast-paced hospitality environment with changing demands.
  
  

Ready to Join the Team?

Apply today by submitting your resume detailing your relevant experience to show us why you're the perfect fit for Maya Hotels. We look forward to welcoming you to the Maya Hotels Family!

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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