General Manager

Bennett Hospitality; Charleston (SC); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Competitive base salary

Performance-based incentives

Comprehensive healthcare benefits

Job summary

Bennett Hospitality is seeking a General Manager for The Cottages at Charleston Harbor. The role involves driving revenue and managing daily operations, including guest relations and event management.

The ideal candidate has over 5 years of hospitality experience, particularly in boutique settings, and is skilled in both sales and operations. This is an opportunity to lead a unique property in the beautiful Charleston area.

Competitive salary and benefits package offered.

Qualifications

• 5+ years in hospitality leadership, including General Manager or Director of Operations roles.
• Experience in luxury lodging and managing wedding/event venues.
• Knowledge of Charleston's hospitality and dining market.

Responsibilities

• Drive bookings and manage pricing strategies to maximize revenue.
• Oversee daily operations for cottages and clubhouse.
• Manage wedding and event programs from planning to execution.

Skills

Progressive hospitality leadership experience

Sales and operations management

Interpersonal skills

Financial acumen

Property Management Systems proficiency

Education

Bachelor’s degree in Hospitality Management or related field

Job description

General Manager

The Cottages at Charleston Harbor is an intimate collection of ten waterfront cottages and a clubhouse, doubling as one of the Lowcountry's premier wedding and private event destinations. Guests include leisure travelers, corporate retreat attendees, wedding parties, and long-term residents who return for the property’s personalized, unhurried style of hospitality.

Property Overview

The Cottages at Charleston Harbor is an intimate collection of ten waterfront cottages and a clubhouse, doubling as one of the Lowcountry's premier wedding and private event destinations. Guests include leisure travelers, corporate retreat attendees, wedding parties, and long-term residents who return for the property’s personalized, unhurried style of hospitality.

Description

The General Manager is the property’s chief steward and lead salesperson—a hands‑on leader who drives revenue and bookings while personally overseeing daily cottage operations, guest relations, and event venue management. This is a dual‑role position requiring equal strength in sales and operations.

Job Duties

• Drive direct bookings, corporate retreats, and wedding/event sales; manage dynamic pricing and seasonal packages to maximize RevPAR.
• Serve as primary host and point of contact for guests, curating personalized local experiences and maintaining detailed guest preference profiles.
• Oversee day‑to‑day management of all ten cottages and the clubhouse, including housekeeping standards, maintenance scheduling, and curb appeal.
• Manage the wedding and private event program, including vendor coordination, client planning through day‑of execution, and venue setup/breakdown standards.
• Own the property’s operating budget and monthly P&L; track RevPAR, ADR, occupancy, and event revenue, reporting results to ownership.
• Recruit, train, and lead a lean team across housekeeping, groundskeeping, maintenance, and guest services.
• Maintain waterfront grounds, docks, and common areas, and ensure compliance with health, safety, and licensing requirements.
• Resolve guest concerns swiftly and with genuine care, reaching fair resolutions for guest and property alike.

Qualifications

• 5+ years of progressive hospitality leadership experience, including at least 2 years as a General Manager or Director of Operations, ideally in a combined sales and operations capacity.
• Proven experience in boutique or luxury lodging, with a track record managing wedding or event venue operations.
• Deep knowledge of the Charleston, SC luxury hospitality, dining, and events market preferred.
• Exceptional interpersonal, sales, and relationship‑building skills; polished guest‑facing communication.
• Strong financial acumen, including budget ownership and revenue strategy.
• Proficiency with Property Management Systems (PMS), event management platforms, and digital sales/channel tools.
• Flexible availability, including weekends, holidays, and evenings as guest and event needs require.
• Bachelor’s degree in Hospitality Management, Business, or a related field, or equivalent professional experience.

Compensation & Benefits

• Competitive base salary, commensurate with experience.
• Performance‑based incentive compensation tied to occupancy, revenue, and guest satisfaction.
• Comprehensive benefits, including healthcare, 401(k), and paid time off.