General Manager

Element by Marriott | Chandler

Chandler (AZ)

On-site

USD 90,000 - 100,000

Full time

12 days ago

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Benefits offered by this job

Monthly bonus

Quarterly bonus

Annual bonus

Medical insurance

Dental insurance

Paid time off

Travel benefits

Career development

Marriott travel program

Job summary

Janus Hotels & Resorts seeks an experienced General Manager to lead the Element Chandler Fashion Center, a Marriott extended-stay hotel in Chandler, Arizona.

This hands-on leader will drive operations, financial performance, guest satisfaction, and team development while upholding Marriott brand standards and Janus standards.

A minimum of three years as a Hotel General Manager with Marriott experience is preferred; strong P&L, revenue management, and leadership skills are essential.

Qualifications

Minimum three (3) years of experience as a Hotel General Manager.
Marriott experience strongly preferred.
Extended-stay hotel experience preferred.
Demonstrated success leading hotel operations, financial performance, and team development.
Strong knowledge of P&L management, budgeting, forecasting, labor controls, and revenue management.
Experience with Marriott systems including MGS, GXP, M-Dash, MRDW, and related brand platforms preferred.
Proven ability to drive guest satisfaction, associate engagement, and market share growth.
Excellent communication, leadership, organizational, and problem-solving skills.
Ability to work a flexible schedule and respond to operational needs as required.
Authorized to work in the United States.

Responsibilities

Provide day-to-day leadership for hotel operations and ensure exceptional guest service and operational excellence.
Maintain Marriott brand standards, quality assurance requirements, and Janus operating procedures.
Establish a culture of accountability, guest focus, teamwork, and continuous improvement.
Ensure the hotel is clean, safe, and well-maintained; conduct regular property inspections.
Address operational deficiencies promptly and effectively.
Develop and manage annual operating budgets, forecasts, and business plans.
Monitor labor productivity and departmental expenses to maximize profitability.
Collaborate with revenue management to optimize ADR, occupancy, RevPAR, and market share.
Lead sales efforts to grow corporate, extended-stay, local business opportunities.
Recruit, train, coach, and develop a high-performing hotel team.
Foster a culture of engagement and career growth, with regular feedback.
Monitor guest satisfaction via ratings and reviews and respond promptly to concerns.
Maintain visibility and lead by example across the property.
Oversee preventive maintenance and capital improvement initiatives.
Ensure compliance with Marriott, company, state, federal, and local regulations.
Prepare and present weekly, monthly, and quarterly business reviews.
Develop action plans to improve financial, operational, and guest service results.

Skills

Hotel GM experience

Marriott experience

Extended-stay hotel

P&L management

Budgeting & forecasting

Labor controls

Revenue management

Marriott systems

Guest satisfaction

Leadership & communication

Flexible schedule

US work authorization

Job description

General Manager

Element Chandler Fashion Center

Chandler, Arizona

About Janus Hotels & Resorts

Janus Hotels & Resorts is a leading hospitality management company recognized for operational excellence, strong financial performance, and a culture built on accountability and service. We manage a diverse portfolio of hotels throughout the United States and are committed to delivering exceptional guest experiences while creating value for our associates, guests, and ownership partners.

We are seeking an experienced, hands-on General Manager to lead the Element Chandler Fashion Center, a Marriott extended-stay hotel located in one of Arizona's most dynamic business and leisure markets.

Position Summary

The General Manager is responsible for the overall leadership, operational performance, financial results, guest satisfaction, associate engagement, and physical condition of the hotel. This position requires a highly visible leader who can balance strategic business planning with day-to-day operational execution while maintaining Marriott brand standards and Janus Hotels & Resorts expectations.

The ideal candidate is an energetic and results-oriented hospitality leader with proven success driving RevPAR growth, guest satisfaction, associate engagement, market share performance, and asset condition while operating within Marriott brand standards.

Key Responsibilities

Operational Leadership

Provide day-to-day leadership for all hotel operations, ensuring exceptional guest service and operational excellence.
Maintain full compliance with Marriott brand standards, quality assurance requirements, and Janus operating procedures.
Establish a culture of accountability, guest focus, teamwork, and continuous improvement.
Ensure the hotel consistently delivers a clean, safe, and well-maintained environment.
Conduct regular property inspections and take immediate action to address operational deficiencies.

Financial Performance

Responsible for achieving revenue, profitability, guest satisfaction goals, and overall hotel performance.
Develop and manage annual operating budgets, forecasts, and business plans.
Monitor labor productivity and departmental expenses to maximize flow-through and profitability.
Analyze financial statements, STR reports, labor reports, and market trends to drive informed business decisions.
Partner with revenue management to optimize ADR, occupancy, RevPAR, and market share performance.

Sales & Revenue Leadership

Work closely with the sales team to grow corporate, project, extended-stay, and local business opportunities.
Maintain strong relationships with key accounts, local businesses, Marriott channels, and community organizations.
Participate in weekly sales strategy and revenue management meetings.
Identify opportunities to increase guest retention, Marriott Bonvoy participation, and market penetration.

Associate Leadership & Development

Recruit, train, coach, and develop a high-performing hotel team.
Foster a positive culture that promotes engagement, accountability, and career growth.
Conduct regular performance discussions and provide ongoing feedback.
Ensure staffing levels align with business demand and service expectations.

Guest Experience

Champion a guest-first culture that consistently exceeds expectations.
Monitor guest satisfaction scores, online reputation platforms, and Marriott measurement tools.
Respond to guest concerns promptly and effectively.
Maintain visible leadership presence throughout the hotel and lead by example.

Asset Management & Compliance

Oversee preventive maintenance programs and capital improvement initiatives.
Ensure compliance with all Marriott, company, state, federal, and local regulations.
Maintain life-safety systems, security standards, and risk management programs.
Protect ownership's investment through proactive facility management and cost control.

Ownership & Corporate Partnership

Provide timely and accurate communication regarding hotel performance, operational challenges, and opportunities.
Prepare and present weekly, monthly, and quarterly business reviews.
Execute strategic initiatives established by ownership and corporate leadership.
Develop action plans to improve financial, operational, and guest service results.

Qualifications

Minimum three (3) years of experience as a Hotel General Manager.
Marriott experience strongly preferred.
Extended-stay hotel experience preferred.
Demonstrated success leading hotel operations, financial performance, and team development.
Strong knowledge of P&L management, budgeting, forecasting, labor controls, and revenue management.
Experience with Marriott systems including MGS, GXP, M-Dash, MRDW, and related brand platforms preferred.
Proven ability to drive guest satisfaction, associate engagement, and market share growth.
Excellent communication, leadership, organizational, and problem-solving skills.
Ability to work a flexible schedule and respond to operational needs as required.
Authorized to work in the United States.