Hotel Manager

Highgate Hotels, LP; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Highgate Hotels LP is seeking a Hotel Manager to drive profitability while controlling costs and ensuring guest satisfaction. The role emphasizes training and engaging employees, maintaining standards, and leading departmental operations on site in New York.

The candidate will oversee budget and forecasting processes, coordinate with department heads, and ensure compliance with Highgate SOPs. Strong leadership and communication are essential for success.

Qualifications

• At least 6 years progressive experience in a hotel or related field.
• Bachelor’s Degree preferred.
• Warm and friendly demeanor at all times.
• Effective verbal and written communication with all levels of employees and guests.
• Able to multitask and meet deadlines.
• Maintain high personal appearance and grooming standards.
• Attend required meetings and trainings.
• Participate in MOD coverage as required.
• Maintain regular attendance per hotel standards.
• Comply with hotel standards and regulations to ensure safe, efficient operations.
• Identify and solve problems; anticipate and address issues.

Responsibilities

• Participate in hotel sales efforts, including calls on top accounts and client meetings.
• Tour operating departments daily and adjust staffing as needed.
• Conduct weekly staff meetings and training sessions.
• Hold weekly one-on-one meetings with department heads to review training and financials.
• Attend weekly operational line-ups and monthly financial reviews.
• Oversee budget process and monthly forecast, ensuring productivity and standards.
• Develop managers through competency training and corporate-sponsored programs.
• Ensure training on service standards is conducted across departments.
• Lead H.O.D. coverage and ensure PCI compliance procedures.

Skills

Communication

Multitasking

Staff training

Guest service

Leadership

Problem solving

Education

Bachelor’s Degree preferred

Job description

Overview

The Hotel Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employee training and engagement, while maintaining the integrity of the hotel.

Responsibilities

• Participate in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on‑site contacts on a daily, weekly and monthly basis.
• Tour the operating departments daily, ensuring smooth operation and staffing in all areas, making adjustments as needed via department heads.
• Conduct weekly staff meetings, including training sessions and review of previous and future sales and operations efforts.
• Conduct weekly one‑on‑one meetings with all operational department heads to ensure proper training, review of financials, goals and operational performance.
• Attend operational line‑ups at least once a week (Housekeeping, Front Desk, MaSo, Culinary and Banquets).
• Meet all financial review dates and corporate directed programs in a timely fashion.
• Hold a monthly financial review with all department managers, M.OI.D.s and available supervisors.
• Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
• Develop managers for future advancement through competency training and corporate‑sponsored training programs.
• Participate in required M.O.D. coverage as scheduled.
• Maintain, develop and monitor the effectiveness of the Lobby Ambassador program.
• Maintain direct contact with and monitor the development of management trainees.
• Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
• Oversee and assist in the Highgate Hotel’s budget process as required.
• Oversee and assist in the Highgate Hotel’s monthly forecast process as required.
• Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards.
• Ensure that all department heads follow the payroll procedure, managing overtime and meal break penalties according to Highgate SOP.
• Ensure that all operational departments as well as vendors and partners follow the PCI compliance protocol.
• Assist in creating a positive team‑oriented environment which focuses on the guest, through employee development and motivation.
• Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer, and GM.
• Ensure complete processing of invoices daily by using the A/P process.
• Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
• Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees.
• On a monthly basis, forecast the hotel's financial position by estimating revenues and line‑by‑line expenses; analyze previous and projected data to generate an accurate reforecast.
• Prepare and conduct all operational management interviews and follow hiring procedures according to Highgate Hotel S.O.P.’s. Ensure managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
• Interview all prospective final candidates for any vacant operational management position within the hotel prior to any offer being extended.
• Perform all department manager performance appraisals according to Highgate Hotel S.O.P.’s, and ensure that managers comply with the standards in their administration of performance appraisals to their staff.
• Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.’s and ensure that managers comply with the standards in their administration of counseling and disciplinary steps.
• Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, General Manager.
• Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.’s.
• Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
• Be in the public areas during peak times, greeting guests and offering assistance as needed.
• Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
• Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.
• Complete required corporate training modules, and become certified to train those as required.
• Ensure that all scheduled meetings take place on the property.
• In conjunction with the Director of Sales, conduct daily WBR meeting.

Qualifications

• At least 6 years progressive experience in a hotel or a related field.
• Bachelor’s Degree preferred.
• Maintain a warm and friendly demeanor at all times.
• Effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service‑oriented manner.
• Effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts toward productivity, identify problem areas and assist in implementing solutions.
• Handle problems, including anticipating, preventing, identifying and solving problems as necessary.
• Understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Maintain confidentiality of information.
• Perform light work—exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Perform other duties as requested by management.