General Manager

Kalyan Hospitality; Richmond (VA); On-site; USD 85,000 - 110,000; Full time

Job summary

Kalyan Hospitality is seeking a General Manager in Richmond, VA to oversee hotel operations, drive revenue, and control costs while maintaining brand standards. The role requires leadership, scheduling, and performance management for all departments to meet guest expectations.

The GM will lead daily operations, coordinate training, and ensure strong guest satisfaction metrics through proactive management and teamwork.

Responsibilities

• Monitor profitability of hotel through verification and analysis of monthly P&L's and coordinate corrective actions with team.
• Monitor Cost and Inventory matrices to protect margins and efficiency.
• Create and manage the Annual Budget for the hotel.
• Assist with Capital Improvement projects and strategic planning.
• Participate in revenue management calls and sales initiatives to drive occupancy and revenue.
• Forecast weekly projections and align with marketing plans and brand standards.
• Ensure adherence to brand standards and safety policies, and maintain high guest service scores.

Job description

The General Manager is responsible for the overall success of the hotel. This position is responsible for revenue generation to meet or exceed budget, cost control, maintaining and operating brand standards, daily duties, scheduling, supervision and monitoring, leadership, and individual effectiveness. This position knows the daily operation of each department within the hotel and establishes and maintains a positive employee climate to meet or exceed guest expectations.

ESSENTIAL FUNCTIONS:

• Monitor profitability of hotel through verification and analysis of monthly P&L's. Work through team members to assist and initiate corrective actions.
• Monitor Cost and Inventory matrixes.
• Creates the Annual Budget for the hotel.
• Assists with Capital Improvement projects.
• Actively Participates in Sales Initiatives including but not limited to weekly teleconferencing calls and revenue management calls.
• Forecasts Projections weekly.
• Actively Participates in creating the Annual Marketing Plan.
• Passes the Brand initiated Quality Assurance inspections. Provides Corrective Actions for any deficiencies and/or corrective actions.
• Maintains knowledge of product and service quality standards for the Brand. Ensures adherence to Brand standards. Ensures all safety standards are being maintained.
• Monitors Customer Service scores through Brand Reports, Social Media and 3rd Party Sites. Ensure deficiencies are addressed and corrected.
• Ensures best practices are being used in the execution of hiring and training.
• Assists or establishes training and development programs for all associates.
• Manages key managers and assumes direct responsibility for human resources, including progressive discipline activities, personnel documentation and files, sourcing, recruiting, training, selection, counseling, and motivation.
• Administers the annual performance review of immediate reports; oversees the annual reviews of all team members.
• Ensures acquisition of competitive talent for the hotel, and promotes opportunities to attract and retain a high performing diverse workforce.
• Executes and monitors goals and strategies assigned to the hotel.
• Ensures all staffing levels are met and to make arrangements to ensure such.
• Creates and maintains a positive, professional working environment in the hotel.
• Each associate will adhere to a strict code of providing excellent and consistent service through Brand Directed Initiatives.
• Maintains favorable relations with Corporate Office staff by responding to Corporate Office staff questions and requests. Consistently supply accurate and timely financial and operating data.
• Gives Corporate Office staff accurate and reliable information and completes all month end reports accurately and on time. Regularly communicates with Corporate Office staff.
• All other duties and special projects as assigned.
• Carry out any reasonable request directed by the Owner, VP of Operations & Sales or Regional/Area Manager.