General Manager

FlyLock Security Solutions - Daly City; Burlingame (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive wages

Tools provided

Uniforms provided

Company vehicle

Paid training

Flexibility

Career advancement opportunities

Growing industry

Job summary

FlyLock Security Solutions is seeking a General Manager in Burlingame to lead operations, drive sales, and ensure top‑level customer service across accounts. You will oversee technicians, manage budgets, and uphold company procedures while expanding commercial relationships and market presence.

The role requires leadership, strong communication, and a results‑driven approach, with responsibility for safety, training, and effective coordination with the franchise owner.

Qualifications

• Minimum 2 years experience in locksmith, security solutions, or other skilled trades or comparable experience or training.
• Effective leadership and communication skills.
• Strong decision‑making ability.
• Fosters a positive environment that develops and engages the team and generates sales.
• Detail‑oriented and organized.
• Good relationship‑building skills with diverse populations.
• Good written and verbal communication skills.
• Ability to manage multiple functions simultaneously.
• Able to work all hours of operation.
• Ability to meet physical job requirements with/without accommodation.
• Excellent project management skills.
• Ability to manage third‑party vendors.
• Basic computer proficiency including MS Word, Excel, Outlook.
• Working knowledge of CRM systems such as SalesForce.
• Ability to drive in compliance with company vehicle policy.

Responsibilities

• Oversees professional growth and development of all individuals within the office.
• Recruits, hires, and trains a team of Service Technicians.
• Motivates technicians to provide WOW! Customer Service.
• Enhances productivity and markets products to grow sales and profits.
• Assists commercial accounts with selecting merchandise.
• Maintains billing records for all accounts.
• Visits commercial accounts to ensure servicing and on‑time deliveries.
• Develops new accounts through face‑to‑face and phone contact.
• Adheres to company policies and loss prevention procedures.
• Maintains a safe working environment with PPE protocols.
• Directs work of technicians performing locksmithing and security solutions.
• Develops and executes marketing programs to grow referral sources.
• Oversees accounting functions and invoicing for large jobs.
• Ensures proper data entry of customers and jobs in software.
• Maintains timely collection of accounts receivable.
• Manages operating budget including sales and costs.
• Oversees company vehicle maintenance.

Skills

Leadership

Communication

Decision making

Team motivation

Organization

Customer service

Sales knowledge

Problem solving

Tools

SalesForce CRM

Microsoft Word

Excel

Outlook

Job description

Benefits

• Competitive Wages
• Tools Provided
• Uniforms Provided
• Company Vehicle
• Paid Training
• Flexibility
• Career Advancement Opportunities
• Growing Industry

Job Title

General Manager

Reports To

Franchise Owner

Key Areas of Responsibility

The General Manager (GM) ensures maximum productivity, drives sales, controls expenses, and shrinkage, and remains compliant with company procedures in accordance with Flylock expectations. A GM exceeds customer’s expectations by delivering WOW! Customer service to all FlyLock accounts by living the pledge every day.

Duties

• Oversees the professional growth and development of all individuals within the office.
• Recruits, hires, and trains a team of highly qualified Service Technicians.
• Motivates FlyLock Technicians to provide WOW! Customer Service
• Enhance productivity level and market products to enhance sales and profits.
• Assists commercial accounts with selecting merchandise.
• Assists with training and developing FlyLock Technicians as directed.
• Maintains billing records for all accounts.
• Visits commercial accounts and ensures accounts are serviced and deliveries are made as promised.
• Develops new accounts through face-to-face and telephone contact with potential customers.
• Ensures all company policies and loss prevention procedures are followed.
• Maintains a safe working environment while ensuring FlyLock Technicians are implementing those practices including PPE (Personal Protective Equipment)
• Ensure appropriate documentation is generated for each sale.
• Complies with safe driving rules and procedures and ensures all FlyLock Technicians have approved driver status.
• Properly maintains vehicle(s) and takes the necessary steps to report vehicle maintenance issues.
• Follow proper accident procedures.
• Provide feedback regarding FlyLock Technicians’ performance to the owner.
• Addresses commercial customer concerns and resolves them with a goal of turning a complaint into a compliment.
• Processes returns and reconciles accounts.
• Communicates FlyLock Technicians’ issues and concerns to the owner in a timely and confidential manner.
• Adheres to and ensures FlyLock Technicians follow FlyLock’s dress code standards.
• Directs and oversees the work of one or more Service Technicians who perform locksmithing and security solutions work.
• Assures quality customer service.
• When necessary, performs locksmithing and security solutions work to supplement service needs.
• Develops and executes marketing programs to grow referral source relationships for new business.
• Provides support in bidding potential job opportunities by performing site visits, completing assessments, and entering information into the Flight Control System.
• Oversees accounting functions (invoice approval, job contracts and budgets for large jobs, billings to customers, etc.).
• Assures all appointments, customers, and partner information is properly entered into the company software program.
• Assures timely collection of accounts receivable.
• Manages operating budget including sales as well as fixed & variable costs within acceptable levels.
• Oversees company vehicle maintenance program.
• Performs other related duties as required.

Qualifications, Knowledge, and Skills

• Minimum of 2 years experience in the locksmith, security solutions, or other skilled trades or comparable experience or training.
• Effective leadership and communication skills
• Strong decision‑making ability.
• It is essential for the GM to foster and maintain a positive environment that develops and engages their team and generates sales.
• Detail‑oriented and organized.
• Good relationship‑building skills with a diverse population including all customers’ partners, technicians, and all other company employees.
• Good written and verbal communication skills.
• Ability to manage multiple functions at the same time and maintain good organizational skills.
• Able to work with minimal supervision, both individually and as part of a team.
• Ability to work all the hours (of operation) that we are open for business.
• Ability to meet physical job aspects as listed on Essential Job Functions with or without reasonable accommodation.
• Excellent project management skills.
• Ability to effectively manage third‑party vendors.
• Basic computer proficiency including Microsoft Word, Excel, and Outlook.
• Working knowledge of CRM systems such as SalesForce.
• Ability to drive in compliance with company vehicle policy.

Physical Requirements

• Must be able to fluently understand, speak, and write English.
• Ability to push, pull, and lift at least 50 lbs.
• Ability to kneel, crouch and stoop.
• Ability to reach above and below the shoulders.
• Ability to use hands and fingers to grasp, twist, and pull.
• Ability to climb a ladder and work above ground.
• Withstand external weather conditions year-round.