General Manager

Riddle's Glass; Billings (MT); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Bonus eligibility

Generous benefits package

Leadership growth opportunity

Job summary

Riddle’s Glass in Billings, MT is seeking an experienced General Manager to lead the Billings operation. This hands-on role focuses on building a strong team, nurturing customer relationships, and driving overall performance from daily operations to strategic growth.

The successful candidate will balance day-to-day leadership with a long-term growth mindset, overseeing safety, quality, and profitability while representing the company in the local market.

Qualifications

• Prior leadership experience in construction, trades, or related industry.
• Proven ability to lead, coach, and develop a team.
• Strong business and financial acumen including budgeting, labor costs, and profitability.
• Excellent communication, organizational, and problem-solving skills.
• Strong customer service and relationship-building abilities.
• Ability to manage multiple projects, priorities, and deadlines in a fast-paced environment.
• Experience working with contractors, commercial customers, vendors, or construction-related projects preferred.
• Knowledge of glass and glazing is beneficial but not required.
• Proficiency with Microsoft Office and project/people management systems.
• Commitment to safety, quality, accountability, and customer satisfaction.
• Ability to lead from the front and stay engaged in day-to-day operations.

Responsibilities

• Lead and oversee the overall operations and performance of the Billings location.
• Develop, coach, and manage employees to build a strong, accountable, customer-focused team.
• Oversee staffing, scheduling, workload distribution, and daily workflow.
• Partner with sales, estimators, project managers, installers, and shop personnel to ensure projects are executed successfully.
• Monitor projects from initial sale through completion, ensuring timelines, budgets, quality standards, and customer expectations are met.
• Develop and maintain strong relationships with customers, contractors, vendors, and other partners.
• Address customer concerns and resolve issues professionally.
• Monitor sales, labor costs, expenses, budgets, and location profitability.
• Identify opportunities to increase sales, improve processes, expand customer relationships, and grow the Billings market.
• Manage inventory, purchasing, equipment, and facility needs to support efficient operations.
• Ensure equipment and facilities are well maintained.
• Maintain a safe work environment and enforce safety policies.
• Ensure compliance with company policies and standards.
• Review performance and identify opportunities for improved efficiency and profitability.
• Collaborate with leadership to set goals and growth strategies.
• Represent Riddle’s Glass professionally within the Billings community.

Skills

Leadership

Coaching

Strategic planning

Financial acumen

Budgeting

Communication

Problem solving

Customer service

Multi-project management

Safety compliance

Accountability

Tools

Microsoft Office

Business management systems

Project management software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

General Manager

Riddle's Glass - Billings Full Time Riddle's Glass - Billings, Billings, MT, US

Riddle’s Glass is part of the Riddle’s Group, a family-owned company with a long history of building successful businesses throughout the region. At Riddle’s Glass, we provide high-quality glass solutions for residential and commercial projects, from custom installations to large-scale commercial work.

We are looking for an experienced General Manager to lead our Billings operation. This is a hands-on leadership role for someone who enjoys building teams, developing customer relationships, managing operations, and driving business results.

Position Summary

The General Manager is responsible for the overall leadership and performance of the Billings location, overseeing daily operations, sales, employees, customers, project execution, safety, financial performance, and business development.

This position will lead and develop the local team while ensuring projects are completed safely, efficiently, profitably, and to Riddle’s standards. The ideal candidate is a strong leader who can balance the day-to-day demands of the operation with a focus on long-term growth.

Key Responsibilities

• Lead and oversee the overall operations and performance of the Billings location.
• Develop, coach, and manage employees to build a strong, accountable, and customer-focused team.
• Oversee staffing, scheduling, workload distribution, and daily workflow.
• Partner with sales, estimators, project managers, installers, and shop personnel to ensure projects are executed successfully.
• Monitor projects from initial sale through completion, ensuring timelines, budgets, quality standards, and customer expectations are met.
• Develop and maintain strong relationships with customers, contractors, vendors, and other business partners.
• Address customer concerns and resolve issues professionally and effectively.
• Monitor sales, labor costs, expenses, budgets, and overall location profitability.
• Identify opportunities to increase sales, improve processes, expand customer relationships, and grow the Billings market.
• Manage inventory, purchasing, equipment, and facility needs to support efficient operations.
• Ensure company equipment and facilities are properly maintained.
• Maintain a safe work environment and ensure employees follow all company safety policies and procedures.
• Ensure compliance with company policies and operational standards.
• Review operational performance and identify opportunities for improved efficiency and profitability.
• Work closely with leadership to establish goals and develop strategies for continued growth.
• Represent Riddle’s Glass professionally within the Billings community and local business market.

Qualifications

• Previous experience in construction, trades, or a related industry.
• Proven ability to lead, coach, and develop a team.
• Strong business and financial acumen, including experience managing budgets, labor costs, and profitability.
• Excellent communication, organizational, and problem-solving skills.
• Strong customer service and relationship-building skills.
• Ability to manage multiple projects, priorities, and deadlines in a fast-paced environment.
• Experience working with contractors, commercial customers, vendors, or construction-related projects is preferred.
• Knowledge of glass and glazing is highly beneficial but not necessarilyrequired.
• Proficiency with Microsoft Office and business management/project management systems.
• Strong commitment to safety, quality, accountability, and customer satisfaction.
• Ability to lead from the front and be actively involved in the day-to-day operation.

What We're Looking For

We're looking for someone who wants to own the operation—someone who sees the big picture but isn't afraid to get into the details.

The right person will be a natural leader who can build a strong team, establish accountability, develop customer relationships, solve problems, and identify opportunities to grow the business. You don't necessarily need to come from the glass industry. Strong leadership, operations, and business management experience are what matter most.

Why Join Riddle’s?

• Strong salary and bonus structure with a generous benefits package.
• Leadership opportunity with a respected, family-owned company.
• Opportunity to have a direct impact on the growth and success of the Billings operation.
• Work with a skilled and experienced team.
• Join a company with diverse businesses and opportunities for growth.
• Be part of a company that values quality, relationships, accountability, and doing business the right way.