General Manager

Ontario Trillium Foundation; Berlin (CT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Employee discount

Paid holidays

Yearly bonus

Flexible schedule

Fun work environment

Paid time

Performance bonus

Job summary

Fresh Monkee is seeking a dynamic General Manager to inspire a team of store employees, maintain a welcoming environment, and consistently deliver outstanding customer service. The GM will oversee daily store operations, make staffing decisions, and ensure product quality while upholding the company’s values and standards.

You will supervise on-floor operations, manage payroll and inventory, coach staff, and pursue opportunities to grow the business, including potential catering or partnerships.

Qualifications

• Previous management experience in a food service setting is preferred.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Knowledge of food safety regulations; ServSafe certification is strongly recommended.
• Exceptional customer service orientation.
• Strong problem solving and decision making abilities.
• Ability to work in a fast-paced environment while multitasking.
• Knowledge of basic technology for ordering, inventory, sales tracking and reporting.

Responsibilities

• Oversee daily store operations, ensure customer satisfaction and product quality.
• Schedule staff, supervise training, and manage payroll and labor costs.
• Lead by example to uphold Fresh Monkee's values and standards.
• Monitor inventory, ordering, and health/safety compliance.
• Develop local business opportunities and partnerships to grow traffic.

Skills

Leadership

Staff management

Customer service

Communication

Problem solving

Decision making

Job description

Fresh Monkee requires a dynamic and capable leader to inspire and train a team of store employees, fostering a positive atmosphere while consistently delivering exceptional customer service. The General Manager plays a critical role in overseeing the daily operations of the store, regularly exercising sound judgment and discretion, and having an owner mentality. A significant portion of their time is dedicated to supervising and leading the team on the floor, making staffing decisions, ensuring customer satisfaction and product quality, managing payroll and inventory, and maintaining a clean, inviting store environment. The General Manager is expected to lead by example, consistently upholding and embodying Fresh Monkee’s values and operational standards.

Staff Management

• Monitor store staffing levels and anticipate hiring needs based on employee availability and business needs per season. Seasonal hiring should take place no later than 3 months before more employees are needed (e.g. summer, back to school season). Communicate with returning seasonal employees on the intended start date and retrain if needed.
• Based on needs a job ad should be posted, with the location, job description, hours needed and starting hourly wage.
• Interview, train and hire adequate staff to operate the restaurant based on company standards and in-compliance with state and federal regulations.
• The interview, training and hiring must be done by the GM or Assistant Manager (AM). Training should never be done by an inexperienced employee or who is not viewed as a seasoned, excellent, skilled employee.
• Create work schedules to provide fast, friendly service while maintaining our labor budget as indicated by restaurant sales. Assign tasks and monitor staff performance to ensure smooth workflow and customer satisfaction.
• Provide coaching, feedback and ongoing training to develop the skills and knowledge of the team.
• Challenge and inspire employees to achieve business results. Note employees looking for more responsibility should the situation arise to promote from within.
• Take corrective action by giving warnings, writing up, and firing employees per the state's department of labor regulations.
• Recognize individual and team accomplishments and find new, creative, and effective methods of recognition.

Customer Service

• Ensure a positive and welcoming environment for customers.
• Address customer inquiries, concerts and complaints promptly and professionally, ensuring customer satisfaction.
• Display customer-focused attitude and hold employees accountable for delivering excellent customer service at all times.
• Demonstrate a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and set a positive example for the team.
• Prompt and educate customers about our add ons and additional products to increase ticket sales.

Operations Management

• Oversee daily operations, including inventory management, product ordering and quality control. Practice “just in case” inventory approach rather than “just in time” meaning you will have enough stock in case deliveries are delayed.
• Ensure adherence to health and safety regulations and food handling procedures.
• Monitor equipment performance and maintenance, coordinating repairs and replacements as needed.
• Review the store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the team to achieve operational goals.
• Develop and enhance internal procedures for all aspects of operations including, but not limited to, the following: Opening/Closing procedures, Daily/Weekly Cash/Credit. Accounting procedures, Establish Inventory/Ordering PAR levels, Portion Control System.
• Present new products and procedures through demonstration in person, coaching and with a positive attitude.

Financial Management

• Prepare and manage budgets, including monitoring expenses and controlling costs.
• Analyze financial sales reports and other performance data to make informed business decisions.
• Identify opportunities to improve profitability and operational efficiency.

Business Development

• Identify potential business growth opportunities, such as catering services or partnerships with local businesses.
• Conduct market research to stay current with industry trends, competitors and customer requests.
• Develop and implement strategies to expand the audience and customer base.

Qualifications and Skills

ServSafe Certification strongly recommended. Additional food safety training or certifications

are a plus.

• Previous management experience in a food service setting is preferred.
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Knowledge of food safety regulations, ServSafe certified
• Exceptional customer service
• Strong problem solving and decision making abilities.
• Ability to work in a fast-paced environment while multitasking
• Knowledge of basic technology for ordering, inventory, sales tracking and reporting

Benefits

• Employee discount, paid holidays, yearly bonus, flexible schedule, fun work environment, paid time, performance bonus.