General Manager

THG - 370, Dedham; Dedham (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

THG - 370, Dedham is seeking a General Manager to lead a fast-paced restaurant. You will guide the team, uphold brand standards, and ensure exceptional guest experiences in a high-volume setting.

You will oversee hiring, training, inventory, food safety, costs, and daily operations, while maintaining top service levels and a welcoming, hospitality-focused culture. Competitive salary offered. 3+ years GM experience in fast-casual is encouraged to apply. Location: Dedham, MA.

Qualifications

• 3+ years’ experience as a General Manager (or equivalent position) in a restaurant, fast-casual / quick service restaurant preferred.
• Proficiency in leading teams, managing costs, and delivering high-quality guest experiences.
• Strong implementation of food safety and sanitation practices.

Responsibilities

• Communicates the long-term vision, sets the daily morale of the team, and leads by example
• Acts as a Brand Ambassador in the local community & effectively builds relationships
• Coaches team members to provide consistent execution & exemplary service
• Confidently handles customer complaints, concerns, and service issues with grace
• Ensures that Management team follows all store policies and procedures
• Responsible for completion of all administrative duties, paperwork, and cash handling
• Guarantees completion of all daily food safety checklists and proper food handling, FIFO
• Monitors all equipment and maintains preventative maintenance and ensures timely repairs
• Ensures completion of inventories, staff meal documentation, prep and waste control
• Maintains immaculate cleanliness and perfect organization of all areas of the restaurant
• Certifies and delivers team member and Management evaluations in a timely manner
• Resolves potential team member conflicts in a professional and confidential manner
• Fully skilled in every position and able to train or work a station at a moment’s notice

Skills

Leadership

Team management

Customer service

Food safety

Education

Bachelor's in Hospitality

Job description

Purpose of Position:

The face of our brand. An enlightened leader who works with and through their team to achieve the highest standards: 100% performance, 100% of the time at 100% volume of business. Responsible for the recruiting, selection, development, performance, and retention of all personnel. Manages inventory, food quality, controllable costs, and financial results. Accountable for our customers’ complete and utter satisfaction in their dining experience by empowering team members to react positively. Hospitality-focused FIRST in every instance while maintaining a constant presence on the floor.

Responsibilities:

• Communicates the long-term vision, sets the daily morale of the team, and leads by example
• Acts as a Brand Ambassador in the local community & effectively builds relationships
• Coaches team members to provide consistent execution & exemplary service
• Confidently handles customer complaints, concerns, and service issues with grace
• Ensures that Management team follows all store policies and procedures
• Responsible for completion of all administrative duties, paperwork, and cash handling
• Guarantees completion of all daily food safety checklists and proper food handling, FIFO
• Monitors all equipment and maintains preventative maintenance and ensures timely repairs
• Ensures completion of inventories, staff meal documentation, prep and waste control
• Maintains immaculate cleanliness and perfect organization of all areas of the restaurant
• Certifies and delivers team member and Management evaluations in a timely manner
• Resolves potential team member conflicts in a professional and confidential manner
• Fully skilled in every position and able to train or work a station at a moment’s notice

Requirements:

• Positive and encouraging demeanor
• Energetic, super friendly and a proactive team player
• Able to work and manage the team in a fast-paced environment
• Numbers- and detail-oriented
• Proficiency at all levels, including recipe knowledge, service standards, sanitation practices, FOH and BOH management functions
• 3+ years’ experience as a General Manager (or equivalent position) in a restaurant, fast-casual / quick service restaurant preferred
• Ability to lift, bend, stoop, walk and perform other physical tasks for hours

Compensation: Competitive salary