Assistant General Manager

Harri; Atlanta (GA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Bring your dog to work

Training opportunities

Job summary

Dogtopia is seeking an energetic, organized Assistant Manager to support the General Manager in leading a team at our Atlanta location. This role focuses on team management, delivering great customer service, and creating a safe, engaging environment for the dogs in our care.

If you love dogs and enjoy building strong staff performance, apply today. You will schedule staff, coach and review performance, manage front-desk operations, and help grow revenue through up-selling and exceptional care.

Qualifications

• Proven team leadership and coaching skills.
• Experience in scheduling and staff development.
• Strong customer service focus and communication.
• Ability to train others and deliver performance feedback.

Responsibilities

• Assist in creating staff schedules and monitor daily staffing.
• Lead and coach employees to maintain a positive team culture.
• Deliver written performance reviews and recognize good work.
• Coach staff on Dogtopia philosophies and standards.
• Maintain cleaning schedules and safety/compliance standards.
• Manage inventory of cleaning, dog, and First Aid supplies.
• Support training, handle customer issues, and improve billing processes.
• Drive revenue growth through team up-selling and dog evaluations.
• Ensure high standards of care and front-desk organization.
• Encourage high customer review ratings and team engagement.

Skills

Team management

Customer service

Sales skills

Job description

Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual that will assist our General Manager to lead the team as an Assistant Manager. This is a role for someone with Team management skills who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care. This person should love dogs - and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!

What we offer: Let’s look at what Dogtopia does for you!

• It’s always bring your dog to work day!
• Education in basic dog obedience and training
• Fun, dynamic team culture with more than 60 locations
• Career progression based on performance
• Additional certification programs available
• Competitive wages with flexibility in scheduling
• Learn key skills related to customer service, teamwork, or even sales!

Now that we have the fun out of the way let’s get into what you can offer us.

Team Management

• Assist in creating staff schedules and helps monitor daily schedules
• Maintains optimum staffing and development with all employees
• Leads by example by coaching all on contributing to a positive team-oriented culture.
• Delivers written performance reviews and give employees positive acknowledgement when due!
• Help coach the staff on our Dogtopia-isms

The rules by which we, as Dogtopians live

by are: We LOVE life unconditionally like a

dog.

We STAY loyal to our pack.

We CHASE the absolute highest standards of

safety. We PLAY to our fullest potential.

We TREAT every day like It’s the Most Exciting Day Ever!

Clean and Safe Environment to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete

• Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards.
• Inventory management of cleaning, dog and First Aid supplies.
• Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.

Financial and Administrative

• Utilizes training opportunities for the team such as dog injuries, billing issues, or customer complaints
• Actively communicates team developmental needs and issues to management to ensure growth
• Develops team in up-selling and using dog Evaluations to grow revenue.
• Communicates any concerns or needs to franchise owner proactively and partnering after attempting to resolve issues.
• Work with team to assure our Quality of Care sets the standards for dog care.

Customer Service and Presentation

• Maintains a neat and organized Front Desk team and area at all times. This includes holding team to professional clean dress.
• Sets the example for the team on the 3 Ss (smile, story and satisfaction) and hold accountable to internal and external customer service standards.
• Keeps the team members engaged in their duties.
• Strive for high customer review ratings!
• ENJOY your team! GROW your team! And PLAY to your fullest potential

As the Assistant Manager you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand: https://www.youtube.com/watch?v=9FONo1u85eY.

Job Types: Full-time, Exempt

Ability to commute/relocate.

Work Location: In person

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