General Manager

BATHHOUSE; Berkeley Heights (NJ); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, vision, dental insurance

Complimentary Bathhouse admission

50% discount on services, products, +餐

Job summary

Qualifications

• Approximately 5 years of GM or AGM experience in hospitality or wellness settings.
• Strong leadership with ability to develop Shift Managers and teams.
• Excellent communication, problem-solving and decision-making skills.
• Highly organized, detail-oriented and able to manage multiple priorities.
• Experience with scheduling, labor management, cost control and basic financial reporting.
• Calm, guest-first approach in high-volume environments.

Responsibilities

• Lead, mentor, and support Shift Managers, ensuring cross‑department alignment.
• Oversee operations across amenities, front desk, therapies, F&B, and facilities.
• Review daily revenue, labor, and reports; present to leadership.
• Ensure staffing levels and scheduling meet business and budget needs.
• Monitor guest experience and resolve escalations professionally.
• Maintain brand standards for cleanliness, safety, and service.
• Collaborate with department leads to streamline communication.
• Interview and onboard new hires; provide performance feedback.
• Create and maintain written protocols and training procedures.
• Ensure compliance with health, safety, and workplace regulations.
• Oversee inventory controls, ordering, and vendor relationships.
• Foster a collaborative, respectful team culture.

Skills

Leadership

Communication

Organization

Problem-solving

Guest service

Staffing & scheduling

Education

Bachelor’s degree preferred or equivalent

Job description

ABOUT BATHHOUSE

Bathhouse is where the sauna meets the social scene. Thermal pools, steam rooms, and elite hands‑on treatments – all in a sleek, high‑energy space. We’re the intersection of wellness and social. Equal parts sanctuary and scene. We build spaces where anyone, with any body, can show up and feel better leaving than they arrived.

JOB DESCRIPTION

Bathhouse is seeking a proactive, business‑minded, and hospitality‑driven General Manager to oversee operations of one of our locations. This role is responsible for ensuring the entire facility runs smoothly, leading and developing Shift Managers and department teams, and supporting an exceptional guest experience from arrival through departure.

The General Manager plays a critical role in maintaining standards, driving efficiency, and fostering a positive, professional workplace culture.

RESPONSIBILITIES

• Lead, mentor, and support Shift Managers, ensuring alignment across all departments.
• Oversee operations across amenities, front desk, therapies, food & beverage, and facilities.
• Review daily revenue, labor, and operational reports to support business performance. Present reports to Corporate Leadership.
• Ensure staffing levels, scheduling, and coverage meet business and budget needs.
• Monitor guest experience, responding to escalations and resolving issues professionally.
• Maintain brand standards for cleanliness, safety, and service across all areas.
• Partner with department leads to streamline communication and workflow.
• Interview and onboard new hires. Coach and provide performance management of team members.
• Create and maintain written protocols and training procedures in accordance with our Culture of Documentation (CoD).
• Ensure compliance with health, safety, and workplace regulations.
• Oversee inventory controls, ordering, and vendor relationships as needed.
• Foster a collaborative, respectful environment where team members feel supported and empowered.

QUALIFICATIONS

• ~5 years of experience as a General Manager or Assistant General Manager required.
• Experience in hospitality, spa, wellness, or restaurant environments preferred.
• Strong leadership skills with the ability to motivate and develop teams.
• Excellent communication, problem‑solving, and decision‑making abilities.
• Highly organized, detail‑oriented, and comfortable managing multiple priorities.
• Experience with scheduling, labor management & cost management, and basic financial reporting.
• Calm, guest‑first approach in high‑volume or fast‑paced settings.
• Comfortable using operational systems and POS platforms (training will be provided for our system).
• Ability to stand and walk for extended periods and assist with operational needs when necessary.
• Availability to work a flexible schedule, including evenings, weekends, and holidays as needed.

COMPENSATION & BENEFITS

• $80,000 + bonus
• Medical, vision, and dental insurance available for full‑time employees.
• Complimentary unlimited admission to Bathhouse with unlimited guest passes.
• 50% discount on services, retail products, and restaurant offerings.