General Manager

Fohandboh; Belmont (NC); On-site; USD 45,000 - 70,000; Full time

Job summary

The Lodge Tavern & Tap in Belmont, NC is seeking a Restaurant Manager to lead all aspects of the dining operation. You will motivate staff to deliver excellent service, manage revenue and costs, and uphold high quality standards in a fast-paced environment.

You’ll oversee front and back of house activities, hire and train cooks and wait staff, schedule shifts, ensure health and safety compliance, and promote the brand through local events and targeted promotions.

Qualifications

• Back of the house management experience is essential.
• Hire qualified cooks and wait staff, set work schedules.
• Ensure compliance with health and safety regulations.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Skills

Back of house management

Staff leadership

Scheduling

Customer service

Job description

We are looking for a Restaurant Manager to lead all aspects of our business. You will motivate our staff to provide excellent customer service. Restaurant manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. Back of the house management experience is essential, as you’ll assist in hiring qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Job Duties

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Working at The Lodge Tavern & Tap

Strict Dress Code

Tips Paid Nightly

ABOUT EMPLOYER

The Lodge Tavern & Tap

Summary

If you’re looking for comfort, adventure, and the right amount of laid-back fun, look no further than The Lodge Tavern & Tap. Located in Downtown Belmont, North Carolina, The Lodge’s eclectic menu focuses on the art of the feast, from hearty burgers, steaks, and salads. We’re best known for our wild game offerings, including venison, duck, and bison.