Hiring Manager

Roto-Rooter Plumbing and Drain Service; Elkridge (MD); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical Benefits

Prescription Drug Card

Paid Vacation

Life Insurance

401K Savings Plan

Tuition Reimbursement

Job summary

Roto-Rooter Plumbing and Drain Service is seeking a Hiring Manager to lead our sales and service team. The role focuses on recruiting, coaching, and developing a high-performing group that drives growth in residential and commercial markets.

Responsibilities include managing a diverse team, training on customer service and safety, and expanding revenue through proactive client engagement and maintenance programs.

Qualifications

• Experienced hiring manager with a track record of recruiting and developing a solid team.
• Self-starter who is organized and thorough with attention to detail in a bustling environment.
• Service industry experience is strongly desired.

Responsibilities

• Manage, coach and mentor a team of sales and service professionals to provide quality services to customers.
• Recruit sales and service team using active recruiting methods.
• Ensure monthly manpower goals are met.
• Increase revenue by developing existing business and cultivating new customers in both residential and commercial markets.
• Follow up with customers from leads provided by field service technicians.
• Develop additional business opportunities by selling maintenance and priority care programs.
• Conduct work-site reviews to ensure safety measures are utilized.
• Monitor team performance and identify training needs.

Skills

Hiring manager experience

Recruiting

Team development

Sales leadership

Customer service coaching

Job description

Roto-Rooter, America’s premier plumbing and drain cleaning company, is the name that home-owners and businesses turn to for select quality services. We are proud of our 80-year history, but it’s our future that has us so excited!

We are looking for an individual who is able to manage our sales and service team, sell our excavation and industrial services to commercial and residential customers, and oversee production to join our team as our HIRING MANAGER.

Responsibilities:

• Manage, coach and mentor a team of sales and service professionals to provide quality services to our customers.
• Recruit sales and service team using active recruiting methods.
• Ensure monthly manpower goals are met.
• Increase revenue by developing existing business and cultivating new customers in both residential and commercial markets.
• Follow up with customers from leads provided by field service technicians.
• Prevent or handle customer issues.
• Develop additional business opportunities by selling Roto-Rooter’s preventative maintenance and priority care programs in both residential and commercial markets.
• Conduct work-site reviews to ensure safety measures are utilized.
• Monitor your team’s performance standards weekly and meet with sales and service teams to review and determine areas where additional training is needed.
• Accompany service technician to customer sites to observe performance and provide coaching and training in various aspects including customer service, sales to include offering additional products and services, building commercial customer base, and safety/OSHA requirements.
• Analyze sales metrics to ensure team members are maximizing each opportunity and achieve their individual sales goals.

Requirements:

• Experienced hiring manager with a track record of recruiting and developing a solid team of sales and service professionals
• Self-starter who is organized and thorough with attention to detail and thrives in a bustling environment
• Service industry experience is strongly desired
• Excellent oral and written communication skills are essential along with a working knowledge of various software programs

At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That’s why we are proud of our extensive employee benefit package including:

• Medical Benefits
• Prescription Drug Card
• Paid Vacation
• Life Insurance
• 401K Savings Plan
• Tuition Reimbursement

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.