General Manager

ProKel Mobility; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

ProKel Mobility is seeking a dynamic General Manager to lead our 20-bus paratransit operation, driving safety and customer service across daily fleet operations.

The role oversees DOT drug/alcohol programs, accident investigations, training, payroll, client relations, and KPI monitoring to ensure reliable service for passengers.

Qualifications

• 3–5 years in transportation management, paratransit or NEMT.
• Regulatory knowledge of FTA/DOT drug/alcohol regulations and ADA requirements.
• Proficiency with dispatch software and payroll/HRIS systems.
• Servant-leader mindset, able to jump in and assist when needed.

Responsibilities

• Maintain 100% compliance with DOT regulations, including drug and alcohol programs.
• Lead investigations for on-road incidents and implement corrective actions.
• Lead recruitment, onboarding and operator training to meet safety benchmarks.
• Oversee weekly/bi-weekly payroll processing and hours tracking.
• Serve as the face of ProKel Mobility to contract holders and passengers.
• Foster a safety-first culture while maintaining high morale and low turnover.
• Monitor KPIs and ensure the 20-bus fleet is ready for daily service.

Skills

Leadership

Disaster planning

Tools

Dispatch software

Payroll/HRIS systems

Job description

ProKel Mobility is seeking a dynamic, hands‑on General Manager to lead our 20‑bus paratransit operation. This role is a key driver of safety and customer service, ensuring the fleet runs smoothly and passengers are well served.

Core Responsibilities

Safety, Training & Compliance

DOT Oversight: Maintain 100% compliance with Department of Transportation (DOT) regulations, specifically managing the drug and alcohol program and random testing pools.

Accident Investigation: Lead investigations for all on‑road incidents, conduct root‑cause analyses, and implement corrective actions to prevent recurrence.

Training & Onboarding: Lead recruitment, interview, and classroom/behind‑the‑wheel training for all new operators, ensuring all staff meet ProKel’s rigorous safety benchmarks.

Operations & Administration

Payroll Management: Oversee weekly and bi‑weekly payroll processing, ensuring accurate hours tracking and compliance with labor laws.

Client & Passenger Relations: Serve as the face of ProKel Mobility to contract holders and the community, resolving passenger complaints with empathy and professionalism.

Employee Engagement: Foster a culture of “Safety First” while maintaining high morale and low turnover among the driving team.

Performance Metrics

Monitor KPIs including on‑time performance and miles between preventable accidents.

Ensure the 20‑bus fleet is staged and ready for service daily.

Candidate Profile

Must‑Haves:

Experience: At least 3–5 years in transportation management, specifically within paratransit or non‑emergency medical transportation (NEMT).

Regulatory Knowledge: Deep familiarity with FTA/DOT drug and alcohol regulations and ADA requirements.

Tech Savviness: Proficiency in dispatch software and payroll/HRIS systems.

Leadership: A servant‑leader mentality, willing to jump in and assist whenever a challenge arises.

ProKel Mobility is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.