General Manager

sandjplumbing; Arlington Heights (IL); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Medical insurance

Paid training

Company vehicle

3 weeks PTO

401k with 5% match

Job summary

S and J Plumbing in Arlington Heights seeks a dynamic leader to direct sales, service, and installation teams, ensuring top-tier customer experiences and revenue growth. The role blends people leadership with strategic operations to deliver a consistent five-star customer journey.

You will mentor staff, optimize workflows, and cultivate a culture of integrity and excellence. This position offers a path to leadership within a growing home services company and a strong benefits package.

Qualifications

• Strong leadership and coaching abilities to guide field staff.
• Proven track record achieving customer satisfaction and revenue goals.
• Ability to monitor and improve daily revenue and sold-hour targets.
• Excellent communication, recognition, and rapport-building with staff.
• Proficient in MS Office applications (Excel, Word, PowerPoint).

Responsibilities

• Direct staff in sales, service, installation, warehouse, fleet, call center and dispatch.
• Monitor staff performance to meet daily revenue and sold-hour goals.
• Explain and reinforce contributions to company success to employees.
• Communicate clearly, recognize achievements and build team rapport.
• Promote healthy work environment and high employee engagement.
• Coach staff to win referrals and repeat business, manage customer satisfaction metrics.
• Create plans to escalate customer complaints for quick resolutions.
• Develop annual budget and control expenses to meet or exceed plan.
• Ensure sufficient staffing for demand and seasonal spikes.
• Inspire energy and set the daily tone for the organization.

Skills

Sales leadership

Customer satisfaction

Team performance management

Communication skills

MS Office proficiency

Tools

MS Office

Job description

You're the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are

We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in Arlington Heights. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you're the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Why Choose S and J Plumbing

• Competitive pay - 150k-200k + Bonuses
• Medical Insurance - Blue Cross Blue Shield PPO we pay 100% for you and your family's insurance premiums for health, dental, and vision.
• Work life balance - Up to three weeks PTO
• 401k Plan with a 5% match.
• PAID TRAINING - Nexstar and Service Titan training
• Company supplied vehicle.

Our Core Values

Mission

To provide a 5 star customer experience by offering value in a timely, honest, and professional service at a fair price.

Vision

Growing a profitable world class organization by prioritizing team members through training and leadership.

Core Values

• -Integrity, we are honest, ethical, and trustworthy.
• -Professionalism, we prepare, present, and execute at an elite level.
• -Accountability, we accept full responsibility for our decisions, actions, and results.
• -Family, we nurture our team members and customers.

The Big Task

You will lead and inspire an ideal home services company with the best in the business working with you.

Key Sub Tasks

• Direct staff members in sales, service, installation, warehouse, fleet, call center and dispatch.
• Monitor staff performance to ensure that daily revenue and sold-hour goals are met.
• Show employees how their individual contributions matter to the company’s success.
• Communicate clearly, show recognition and build rapport with employees.
• Monitor employee engagement levels and know how to promote a healthy work environment.
• Train and advise staff members on how to win new referrals and gain repeat business.
• Follow customer satisfaction metrics, evaluate performance and coach staff to success.
• Build a plan for escalating customer complaints that results in quick, favorable resolutions.
• Create annual budget, control expenses and meet or exceed plan.
• Ensure sufficient staff levels to meet ongoing customer demand and seasonal spikes.
• Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1's.
• Shape company culture by living the values of our company, specifically ethics and integrity.
• Bring more energy than you take, because you will set the tone every day for the entire organization.

Desired Skills and Experience

• Possess the ability to inspire both personal and professional growth in our team members.
• Ability to provide unparalleled customer satisfaction.
• Ability to drive team performance to achieve all business goals and objectives.
• Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
• Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.