General Manager

Home Instead; Andover (MN); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Aggressive monthly bonus plan based on

Blue Cross Blue Shield health plan

401(k) with up to 4% company match

Paid vacation

Dental and vision coverage available

Cell phone reimbursement

Company vehicle for field visits

Job summary

Home Instead in Minnesota seeks a Director/General Manager to lead sales growth, profitability, and operational excellence. You will manage an administrative team focused on acquiring new home care clients, recruiting and retaining Care Professionals, optimizing scheduling, and delivering an exceptional client experience.

This leadership role reports to the President and is ideal for a proven leader who enjoys building teams, driving results, and taking ownership of business performance.

Qualifications

• Minimum 5 years of sales and leadership experience, preferably in business operations or a service-based industry.
• Leadership experience in retail, hospitality, restaurant management, or similar industries is strongly encouraged.
• Proven ability to achieve sales goals and drive profitable growth.
• Demonstrated success building, coaching, and holding teams accountable.
• Strong business acumen and ability to manage budgets and operating expenses.
• Ability to analyze market conditions and contribute to pricing and strategic planning.
• Healthcare or home care experience is helpful but not required.
• If you are a competitive, people-focused leader who wants the opportunity to grow a business while making a meaningful difference in the lives of older adults and their families, we’d love to meet you.

Responsibilities

• Meet and exceed monthly sales, service growth, and profitability goals.
• Build, develop, and lead a high-performing administrative team.
• Coach, mentor, and hold team members accountable for results.
• Drive business development and new client acquisition.
• Ensure exceptional service delivery and client satisfaction.
• Oversee caregiver recruitment, retention, and scheduling performance.
• Manage labor and operating expenses to achieve profitability targets.
• Assist in developing annual budgets, pricing strategies, and growth plans.
• Analyze business and market trends to identify opportunities for growth.
• Step into various operational roles when needed to support the team and our clients.
• Represent Home Instead professionally throughout the community.

Skills

Sales experience

Leadership

Retail leadership

Sales targets

Budget management

Healthcare knowledge

Job description

POSITION OVERVIEW

As Director/General Manager, you will be responsible for driving sales growth, profitability, and operational excellence. You will lead a dedicated administrative team focused on acquiring new home care clients, recruiting and retaining Care Professionals, optimizing scheduling, and delivering an exceptional client experience.

This position reports directly to the company President and is ideal for a proven leader who enjoys building teams, driving results, and taking ownership of business performance.

KEY RESPONSIBILITIES

• Meet and exceed monthly sales, service growth, and profitability goals.
• Build, develop, and lead a high-performing administrative team.
• Coach, mentor, and hold team members accountable for results.
• Drive business development and new client acquisition.
• Ensure exceptional service delivery and client satisfaction.
• Oversee caregiver recruitment, retention, and scheduling performance.
• Manage labor and operating expenses to achieve profitability targets.
• Assist in developing annual budgets, pricing strategies, and growth plans.
• Analyze business and market trends to identify opportunities for growth.
• Step into various operational roles when needed to support the team and our clients.
• Represent Home Instead professionally throughout the community.

As a leader within our organization, you will be expected to embody our core value, Love (v.), in your interactions with clients, Care Professionals, team members, and community partners.

COMPENSATION & BENEFITS

• Aggressive monthly bonus plan based on profitability and service growth
• Blue Cross Blue Shield health plan
• 401(k) with up to 4% company match
• Paid vacation
• Dental and vision coverage available
• Cell phone reimbursement
• Company vehicle for field visits

SCHEDULE

Monday-Friday, 8-hour shifts

In-person leadership position

QUALIFICATIONS

• Minimum 5 years of sales and leadership experience, preferably in business operations or a service-based industry.
• Leadership experience in retail, hospitality, restaurant management, or similar industries is strongly encouraged.
• Proven ability to achieve sales goals and drive profitable growth.
• Demonstrated success building, coaching, and holding teams accountable.
• Strong business acumen and ability to manage budgets and operating expenses.
• Ability to analyze market conditions and contribute to pricing and strategic planning.
• Healthcare or home care experience is helpful but not required.
• If you are a competitive, people-focused leader who wants the opportunity to grow a business while making a meaningful difference in the lives of older adults and their families, we’d love to meet you.