General Manager

Northwest x Southern Hospitality; Anchorage (AK); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Paid holidays after one year ofService

Paid time off from day one

Sick leave for team members in Alaska,

Medical

Dental

Vision

Company-paid life insurance

Employee assistance program

401(k) retirement plan

Travel and entertainment discounts

Monthly recognition programs

Referral bonuses

Community volunteer opportunities

Social events

Advancement opportunities across NSH

Job summary

Northwest x Southern Hospitality is hiring a General Manager in Anchorage, AK. This role leads all hotel operations, drives profitability, and ensures high guest satisfaction through strong team leadership and strategic planning.

The GM will manage budgets, revenue, and expenses, ensure safety and brand compliance, and work with department heads to achieve service and financial goals in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Strong knowledge of hotel operations, guest service, and team leadership preferred.
• Excellent organization, communication, and problem-solving abilities.

Responsibilities

• Oversee overall leadership, management, and profitability of the hotel.
• Develop and implement business strategies, manage budgets, revenue, and expenses.
• Ensure compliance with brand standards, policies, and safety regulations; lead hiring, training, and performance management.
• Collaborate with department heads to achieve revenue and guest service goals and foster a service-focused culture.

Skills

Hotel operations knowledge

Guest service

Team leadership

Organizational skills

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Office equipment operation

Job description

Start Your Hospitality Career with Us!

The Fairfield Inn & Suites, in Anchorage, AK, proudly managed by Northwest x Southern Hospitality, is hiring a General Manager. If you want to advance your hospitality career in a fast-paced, team-focused environment, this is a great opportunity.

Our hotels are located in some of the Pacific Northwest and Alaska's most beautiful areas, and we are proud to deliver award-winning guest experiences. Our team is passionate, genuine, forward-thinking, and committed to creating meaningful connections. We take pride in our work, strive to give back more than we take, and are looking for someone ready to contribute and help make every guest and team member experience a #BIGDEAL.

Summary:

This position is responsible for the overall leadership, management, and profitability of the hotel, overseeing all departments to ensure exceptional guest satisfaction, team member engagement, operational excellence, and financial performance. The General Manager develops and implements business strategies, manages budgets, revenue, expenses, and hotel operations, ensures compliance with brand standards, company policies, and safety regulations, and leads hiring, training, coaching, and performance management of team members. The role works closely with department heads to achieve revenue and guest service goals, monitors quality assurance and operational performance, resolves guest concerns, supports sales and marketing initiatives, maintains strong community and business relationships, and fosters a positive, service-focused culture while ensuring the hotel operates efficiently, safely, and profitably.

Qualifications:

Candidates should have a high school diploma or equivalent; previous hotel, restaurant, or hospitality experience is required. Strong knowledge of hotel operations, guest service, and team leadership is desired, along with excellent organizational, communication, and problem-solving skills. The ideal candidate can manage daily operations, support and develop team members, and maintain high service and performance standards in a fast-paced environment. Candidates should be proficient with computers and technical systems, including Microsoft Office, and able to use office equipment efficiently and accurately. The ability to obtain any required government or brand-specific permits, licenses, or certifications is required. This role requires a flexible schedule, including varied shifts, nights, weekends, holidays, and a minimum commitment of 40 hours per week.

Who We Are:

Northwest x Southern Hospitality is committed to helping team members grow professionally. We support your success today while preparing you for future opportunities within our organization. Team members benefit from a collaborative, supportive environment that encourages personal and professional development and values work-life balance.

• Paid holidays after one year of service
• Paid time off that begins accruing on day one
• Sick leave for team members in Alaska, Oregon, and Washington
• Medical
• Dental
• Vision
• Company-paid life insurance
• Access to an employee assistance program
• Retirement planning options such as a 401(k)

• Travel and entertainment discounts
• Monthly recognition programs
• Referral bonuses
• Community volunteer opportunities
• Social events that help build strong team connections

• Opportunities to advance at other NSH properties, including those affiliated with Marriott, Hilton, Hyatt, and IHG brands.

If you enjoy working with people, having fun on the job, and building a career you can count on, we encourage you to apply today.

To learn more about our company, please visit www.nwxsouthern.com.

Northwest x Southern Hospitality is an Equal Opportunity Employer and welcomes applicants from all backgrounds. Employment opportunities are provided without regard to race, color, national origin, disability, religion, age, sex, veteran status, or any other classification protected by law.

This position requires a motor vehicle and background check.