Guest Service Representative

Northwest x Southern Hospitality; Anchorage (AK); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Employee discounts

Flexible shifts

Job summary

Northwest x Southern Hospitality is hiring a Guest Service Representative (Front Desk) at Fairfield Inn & Suites Anchorage to greet guests, handle check-in/check-out, and coordinate hotel services for a smooth stay. The role requires excellent communication and organizational skills and a team-oriented mindset.

Candidates should have a high school diploma; hospitality experience is preferred. Flexible shifts, including nights, weekends, and holidays, are common in this fast-paced environment.

Qualifications

• High school diploma or equivalent required; hospitality/related experience preferred.
• Strong communication, organizational, and problem-solving skills; ability to multitask and work in a team.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Coordinate with hotel staff to meet guest needs and ensure a smooth stay.
• Answer questions, resolve issues, and provide excellent customer service.

Skills

Customer service

Communication

Multitasking

Teamwork

Problem solving

Hospitality

Education

High school diploma

Hospitality experience (preferred)

Job description

Start Your Hospitality Career with Us!

Fairfield Inn & Suites Anchorage, proudly managed by Northwest x Southern Hospitality, is currently hiring a Guest Service Representative (Front Desk Clerk). If you're looking to begin or grow your career in hospitality and enjoy working in a fast-paced, team-driven environment, this is a great opportunity to get started.

Summary:

This position ensures guest satisfaction through check‐in, check‐out and the coordination of hotel services. This position serves as the primary contact for all guests throughout their stay. They provide customer service by answering questions, resolving issues, and coordinating with other hotel staff to meet guest needs. The role requires strong communication, organization, and the ability to multitask in a fast-paced environment to ensure a smooth and pleasant stay for guests.

Qualifications:

Candidates should have a high school diploma or equivalent, with previous hotel, restaurant, or hospitality experience preferred. Strong organizational, communication, and problem‑solving skills are important, along with the ability to work well in a team environment. Up to 40 hours per week with varied and flexible shifts/days, likely to include nights, weekends, holidays, and overtime.

Who we are:

Northwest x Southern Hospitality is committed to helping team members grow professionally. We focus not only on your success today but also on preparing you for future opportunities within our organization. Team members benefit from a supportive and collaborative environment that encourages personal and professional development, along with a culture that values work‑life balance.

Eligible employees receive a comprehensive benefits package that includes paid holidays after one year of service, paid time off that begins accruing on day one, and sick leave for team members in Alaska, Oregon and Washington. Health and wellness benefits typically begin after 60 days of full‑time employment and include medical, dental, vision, and company‑paid life insurance, along with access to an employee assistance program and retirement planning options such as a 401(k).

Additional perks include travel discounts, entertainment discounts, monthly recognition programs, referral bonuses, community volunteer opportunities, and social events that help build strong connections within the team. There is also potential for advancement to other NSH properties, including those affiliated with Marriott, Hilton, Hyatt, and IHG brands.

To learn more about our company, please visit www.nwxsouthern.com.

Northwest x Southern Hospitality is an Equal Opportunity Employer and welcomes applicants from all backgrounds. Employment opportunities are provided without regard to race, color, national origin, disability, religion, age, sex, veteran status, or any other classification protected by law.

This position requires a motor vehicle and background check.