Guest Service Representative

Northwest x Southern Hospitality; Fairbanks (AK); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Paid holidays after one year

Paid time off from day one

Health and wellness benefits

Travel discounts

Referral bonuses

Job summary

Northwest x Southern Hospitality in Fairbanks, Alaska is hiring a Guest Service Representative to ensure guest satisfaction through check-in and check-out processes. The role requires strong communication and organizational skills, and involves interactions with guests to resolve issues and provide information. Candidates should have a high school diploma and preferably some hospitality experience. The position offers flexible shifts and opportunities for professional development, including health, wellness benefits, and employee perks.

Qualifications

• Strong organizational, communication, and problem-solving skills are important.
• Ability to work well in a team environment.
• Previous hotel, restaurant, or hospitality experience preferred.

Responsibilities

• Ensure guest satisfaction through check-in and check-out.
• Act as the primary contact for all guests during their stay.
• Answer questions and resolve issues for guests.

Skills

Strong organizational skills

Communication skills

Problem-solving skills

Ability to multitask

Education

High school diploma or equivalent

Job description

Start Your Hospitality Career with Us!

Hyatt Place Fairbanks, proudly managed by Northwest x Southern Hospitality, is currently hiring for a Guest Service Representative (Front Desk Clerk). If you're looking to begin or grow your career in hospitality and enjoy working in a fast-paced, team-driven kitchen environment, this is a great opportunity to get started.

Our hotels are located in some of the most beautiful areas of the Pacific Northwest and Alaska, and we are proud to deliver award-winning guest experiences. Our team is passionate, genuine, forward thinking, and fully engaged in creating meaningful connections. We take pride in what we do and strive to give back more than we take. We're looking for someone ready to step up, contribute, and help make every guest and team member experience a #BIGDEAL.

Summary

This position ensures guest satisfaction through check‑in, check‑out and the coordination of hotel services. This position serves as the primary contact for all guests throughout their stay. They provide customer service by answering questions, resolving issues, and coordinating with other hotel staff to meet guest needs. The role requires strong communication, organization, and the ability to multitask in a fast-paced environment to ensure a smooth and pleasant stay for guests.

Qualifications

Candidates should have a high school diploma or equivalent, with previous hotel, restaurant, or hospitality experience preferred. Strong organizational, communication, and problem‑solving skills are important, along with the ability to work well in a team environment. Up to 40 hours per week with varied and flexible shifts/days, likely to include nights, weekends, holidays, and overtime.

Who we are

Northwest x Southern Hospitality is committed to helping team members grow professionally. We focus not only on your success today but also on preparing you for future opportunities within our organization. Team members benefit from a supportive and collaborative environment that encourages personal and professional development, along with a culture that values work‑life balance.

Eligible employees receive a comprehensive benefits package that includes paid holidays after one year of service, paid time off that begins accruing on day one, and sick leave for team members in Oregon and Washington after 90 days of employment. Health and wellness benefits typically begin after 60 days of full‑time employment and include medical, dental, vision, and company‑paid life insurance, along with access to an employee assistance program and retirement planning options such as a 401(k).

Additional perks include travel discounts, entertainment discounts, monthly recognition programs, referral bonuses, community volunteer opportunities, and social events that help build strong connections within the team. There is also potential for advancement to other NSH properties, including those affiliated with Marriott, Hilton, Hyatt, and IHG brands.

If you enjoy working with people, having fun on the job, and building a career you can count on, we encourage you to apply today.

To learn more about our company, please visit www.nwxsouthern.com.

Northwest x Southern Hospitality is an Equal Opportunity Employer and welcomes applicants from all backgrounds. Employment opportunities are provided without regard to race, color, national origin, disability, religion, age, sex, veteran status, or any other classification protected by law.