General Manager

Roto-Rooter Plumbing and Drain Service; Alhambra (CA); On-site; USD 90,000 - 140,000; Full time

Job summary

Roto-Rooter Plumbing and Drain Service is seeking a General Manager for the West Region. The position begins with an 8–12 month comprehensive training program across multiple markets to learn our operations and leadership approach.

Assignments may be in Washington, Oregon, California, Arizona, Colorado, Utah or Hawaii, with substantial travel during training. The GM will lead sales and service teams, manage budgets, and ensure compliance to drive growth.

Qualifications

• 3–5 years of General Management experience in a service-related industry.
• Strong leadership with team orientation and communication skills.
• Bachelor's degree in business or related field preferred; background check and drug screen required.

Responsibilities

• Drive day-to-day sales and profit goals to the team and ensure quality service for customers.
• Monitor and report monthly performance including P&L, weekly sales, expenditures, and monthly forecasts.
• Oversee managers and supervisors; lead a large team of management, administration, and service technicians.
• Work with Regional VP to develop plans to improve branch/market performance and support company strategy.
• Ensure branch has appropriate licensing, certifications, and HR compliance issues.
• Ensure development and retention of commercial and residential customers.
• Ability to recruit, hire and retain management, administration, and service technicians.

Skills

Leadership

Team orientation

Organizational skills

Communication skills

Education

Bachelor's degree

Job description

Roto-Rooter is seeking a General Manager to work within their markets in the West Region. Successful candidates would complete a comprehensive training program (8-12 months) before being assigned a General Manager position in one of our regional locations. Assignments could be in Washington, Oregon, California, Arizona, Colorado, Utah or Hawaii. In this role, you will spend time in all locations throughout the region, learning our business and motivating our sales & service teams. There is a high degree of travel during the training period.

Responsibilities

• Drive day-to-day sales and profit goals to the team and ensures the business is providing quality service to our customers.
• Monitoring and reporting monthly performance including P&L, weekly sales, expenditures, and monthly forecasts.
• Oversees managers and supervisors within the branch and reviews goals and objectives on a periodic basis. Proven leadership skills to lead a large team of management, administration, and service technicians in a large market.
• Works with the Regional Vice President to develop plans and strategies to improve overall performance of the branch/market and to support the strategic plans of the company.
• Ensures that branch has the appropriate licensing and certifications where required by city or state government as well as all Human Resources compliance issues.
• Ensures commercial and residential customer development and retention.
• Ability to recruit, hire and retain management, administration, and service technicians.

Requirements

• Three to five years’ General Management experience in a service-related industry that may include pest control, courier/package delivery, uniform, lawn care, security/protective service, car rental and other related fields is desired.
• Energetic leader with a strong team orientation.
• Excellent organizational, administrative, and communication skills.
• A minimum Bachelors’ Degree in business or related field is strongly preferred.
• Must be able to pass a background check and drug screen.
• Ability to set budgets and aggressively grow sales and profit.
• Creative ability and interest to grow new segments of business in your market.