General Manager - Anthem Golf & Country Club

Anthem Golf & Country Club - Ironwood Course; Anthem (AZ); Presencial; USD 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision coverage

Life insurance

Short-term and long-term disability

401(k) retirement savings plan

Generous paid time off

Descripción de la vacante

Anthem Golf & Country Club - Ironwood Course is seeking a General Manager to lead the club's strategy, operations, and membership growth. You will develop and execute business plans, drive profitability, and build a strong leadership team while maintaining excellent member satisfaction and a positive work environment.

You will oversee departments across Golf Operations, Agronomy, Facilities, Fitness & Wellness, Food & Beverage, and Sales, guiding budgets, staffing, and performance management to

Formación

• High school diploma or equivalent required.
• Minimum 3 years of club management, hospitality, or related experience.
• Minimum 1 year of experience managing budgets and expense allocations.
• Preferred: Bachelor's degree or equivalent; STAR certifications, CPR, TABC, Food Handlers, Alcohol Safety certifications.
• Skilled at handling confidential material with discretion and integrity.
• Proficient with computers and spreadsheet software.

Responsabilidades

• Develop and execute comprehensive business and financial strategy plans for the club.
• Monitor performance metrics against plans to ensure revenue targets are met and adjust as needed.
• Provide strategic leadership to department heads across key areas (Agronomy, Facilities, Fitness & Wellness, Food & Beverage, Golf Operations, Member Experience, Sales).
• Recruit, develop, and evaluate department heads.
• Guide employee development through performance reviews, cross-training, and goal setting.
• Lead recruitment, training, development, and performance management of staff to align service and member satisfaction.
• Implement sales, marketing, and net revenue strategies aligned with financial plans and adjust as needed.
• Maintain expense control systems and forecasting to manage departmental expenses and payroll ratios.
• Ensure compliance with GAAP and company policies and meet financial obligations (debt/leases).
• Foster member relationships and maintain high-quality facilities through staffing, programming, service operations, and maintenance.
• Analyze member retention metrics and solicit feedback from resigning members to inform improvements.
• Create a motivating, team-centered work environment focused on member satisfaction.
• Ensure safe and legal operation in accordance with regulatory obligations.

Conocimientos

Leadership

Communication

Team management

Budgeting

Data-driven decisions

Discretion & integrity

Educación

Bachelor's degree or equivalent

Herramientas

Excel

Descripción del empleo

Overview

The General Manager is responsible for the club's leadership, strategic direction, operations, and membership growth. This role drives success by developing and implementing effective business strategies, ensuring member satisfaction, and fostering a positive work environment. The General Manager is accountable for achieving financial and operational goals, building a strong leadership team, and maintaining effective communication with the Regional team.

Experience Required

Required

• A high school diploma or equivalent.
• A minimum of 3 years of experience in club management, hospitality, or related field.
• A minimum of 1 year of experience managing budgets and the ability to make sound judgments in expense allocation to impact profitability.

Preferred

• Bachelor's degree or equivalent.
• Preferred certifications include Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification.
• Skilled in handling highly confidential material, including member and employee data, with discretion and integrity.
• Proficiency in computer literacy and spreadsheet software.
• Strong leadership abilities, excellent communication skills, and effective team management are essential.

Essential Responsibilities

• Develop and execute comprehensive business and financial strategy plans for the club.
• Regularly monitor performance metrics against these plans to ensure revenue targets are achieved across all operational areas, making data-driven adjustments as necessary to optimize performance.
• Offer strategic leadership to department heads on operational matters across key areas, including Agronomy, Facilities, Fitness & Wellness, Food & Beverage, Golf Operations, Member Experience, and Sales.
• Recruit, select, develop, and continually evaluate a qualified team of department heads.
• Guide department heads in the creation and execution of strategic employee development plans, leveraging performance reviews, cross-training, goal setting, and employee recognition.
• Lead the recruitment, selection, training, development, and performance management of employees, ensuring the relationships between value, service, and member satisfaction.
• Implement sales, marketing, and net revenue strategies aligned with financial plans, regularly reviewing and adjusting these strategies to optimize overall performance.
• Maintain effective expense control systems and forecasting procedures to monitor and manage departmental expenses and revenue-to-payroll ratios.
• Ensure the club meets financial obligations, including debt and lease agreements, while adhering to GAAP and company policies.
• Foster member relationships and maintain high-quality facilities through effective staffing, programming, service operations, and maintenance.
• Analyze member retention metrics and develop targeted strategies to enhance retention rates. Engage directly with resigning members to gain insights into their reasons for leaving, documenting feedback to inform continuous improvement initiatives.
• Promote a motivating work environment centered on teamwork, respect, and a focus on member satisfaction.
• Ensure the club operates safely and legally according to regulatory obligations.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs