General Liability Claims Supervisor

Arthur J. Gallagher & Co.; Grand Rapids (MI); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote work options

Career development opportunities

Job summary

Arthur J. Gallagher & Co. in Grand Rapids seeks a Liabilities Claims Team Leader to guide a high-performing group, oversee daily operations, promote Best Practices, and drive hiring and training to build a performance-focused culture.

You will leverage Gallagher's technology, coordinate with clients and carriers, and mentor team members to deliver quality service and continuous improvement.

This role offers remote work options and meaningful opportunities with a global reach and local impact.

Qualifications

• High School Diploma required or equivalent.
• Minimum 7 years related claims experience.
• Licensed/certified in all states where claims are handled.
• Prior leadership experience (4 years).
• Nationwide jurisdictional experience preferred.

Responsibilities

• Supervise liability claims team across varying caseloads to ensure quality and speed.
• Promote and enforce GB's Best Practices in claims handling.
• Oversee hiring and training to develop talent and continuous improvement.
• Define team goals, motivate performance, and manage workloads for efficiency.
• Leverage Gallagher's technology to boost team efficiency and service quality.
• Maintain professional client, carrier, and broker communication.
• Identify coaching opportunities and develop team members for advancement.

Skills

Leadership

Communication

Coaching

Mentoring

Team leadership

Education

High School Diploma

Job description

Overview

In this role you lead a liability claims team to deliver high-quality, efficient service. You guide the team to follow Best Practices, while driving hiring and training to build a performance-focused culture. You'll balance multiple priorities, leverage Gallagher's technology, and communicate professionally with clients and partners. This role offers impact through coaching, process improvement, and cross-functional collaboration, with a clear opportunity to shape outcomes for clients and the business.

Compensation / Benefits

• Competitive compensation
• Comprehensive benefits programs designed to support well-being
• Career development opportunities and ongoing learning
• Collaborative, people-first culture with accessible leadership
• Opportunity to do meaningful work with global reach and local impact
• Remote work options ()

Responsibilities

• Supervise liability claims team across varying caseloads to ensure quality and speed
• Promote and enforce GB's Best Practices in claims handling
• Oversee hiring and training to develop talent and continuous improvement
• Define team goals, motivate performance, and manage workloads for efficiency
• Leverage Gallagher's technology to boost team efficiency and service quality
• Maintain professional client, carrier, and broker communication
• Identify coaching opportunities and develop team members for advancement

Key requirements

• High School Diploma
• Minimum 7 years related claims experience
• Licensed/certified in all states where claims are handled
• Prior leadership experience (4 years)
• Knowledge of all team member related functions
• Nationwide jurisdictional experience preferred

• leadership
• clear communication
• coaching and mentoring
• Commercial General Liability claims handling (including complex litigation, bodily injury, property damage)
• knowledge of Best Practices in claims handling
• familiarity with Gallagher's technology to improve efficiency