General Liability Claim Technical Specialist

Travelers; Overland Park (KS); Presencial; USD 88.000 - 145.000; Jornada completa

Descripción de la vacante

Travelers is seeking a Technical Specialist, General Liability to manage and investigate moderate complexity injury and/or property damage claims. You will contact customers, determine coverage, evaluate liability, assess damages, establish reserves, and issue timely payments within authority.

You will guide Claim Reps, mentor teammates, adapt to new tech and AI tools, and acquire required licenses within three months. Travel may be required for mediations and trials.

Formación

• Bachelor's degree required.
• 3+ years liability or related claim experience.
• 2+ years litigation claim experience.
• Active adjuster license where required by state law.
• Experience with claims management systems and Microsoft Office.

Responsabilidades

• Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution within level of authority.
• Gather and thoroughly investigate information to determine coverage, liability, and reserves.
• Provide timely and professional communication to customers, representatives, opposing counsel, vendors, and internal stakeholders.
• Negotiate settlements and coordinate resources for investigations.
• Support litigation management strategies with Counsel.

Educación

Bachelor's Degree

Herramientas

Microsoft Office

Descripción del empleo

Who Are We?

Taking care of our customers, our communities and each other. That's the TravelersPromise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over170years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$87,800.00 - $144,800.00

Target Openings

1

What Is the Opportunity?

As a Technical Specialist, General Liability, you will be responsible for managing and investigating moderate complexity injury and/or property damage claims including customer contact, determining coverage, evaluating liability, assessing damages, establishing timely reserves, and issue timely and accurate payments within appropriate authority and oversight. In this technical role, you will leverage your expertise in claims management, investigative techniques, coverage evaluation, and settlement negotiation to ensure timely and fair resolution. You will foster positive, professional relationships with customers and stakeholders on claims that may involve significant litigation or span extended periods. You will provide guidance and mentorship to Claim Reps and Associate Claim Reps, sharing knowledge and best practices to support their development.

What Will You Do?

• Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution within level of authority. Typically, handles personal and/or business insurance high complexity liability claims which may include coverage disputes and contractual indemnity issues.
• Gather and thoroughly investigate information by contacting all relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves in accordance with policy terms and management guidance.
• Provide timely and professional communication to customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
• Leverage resolution strategies and coordinate internal and external resources to conduct comprehensive claim investigations and evaluations.
• Actively negotiate with multiple constituents (e.g., claimants, attorneys, contractors, representatives) and convey claim settlements within authority and issue payments timely and accurately.
• Assist in coordinating with Counsel to support litigation management strategies.
• Maintain accurate records of claim activity in claim management systems.
• Identify areas in which we can improve or enhance current best practices and offer creative solutions.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality.
• Acquire and maintain relevant Insurance License(s) to comply with state and Travelers' requirements within three months of starting the job.
• May require travel, including overnight stays, to attend mediations, trials, arbitration, etc.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor's Degree.
• Three years of liability, bodily injury or comparable claim experience.
• Two years of litigation claim experience.
• Active adjuster license where required by state law.
• Experience with claims management systems, with advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Excellent verbal and write to??
• Thorough understanding of insurance principles