General Liability Technical Specialist

Travelers; Richardson (TX); On-site; USD 86,000 - 141,000; Full time

Job summary

Travelers is seeking a Technical Specialist in General Liability in Richardson, TX. The role manages moderate to high-complexity injury and property damage claims from notice through resolution, including coverage evaluation, liability assessment, reserves, and timely payments.

The candidate will mentor Claim Reps, work with counsel on litigation, and adapt to new technology implementations while maintaining service quality. A strong background in insurance claims and negotiation is essential.

Qualifications

• Bachelor's Degree required.
• Three years of liability, bodily injury or comparable claim experience.
• Two years of litigation claim experience.
• Active adjuster license, where required by state law.
• Experience with claims management systems and Microsoft Office.
• Excellent verbal and written communication skills.
• Ability to analyze complex situations and make sound decisions.
• Strong customer service and negotiation skills.

Responsibilities

• Independently manage an active caseload of injury/property damage claims to resolution.
• Investigate information from relevant parties to determine coverage and liability.
• Communicate timely and professionally with customers, counsel, vendors, and stakeholders.
• Coordinate resources to conduct comprehensive investigations and evaluations.
• Negotiate settlements within authority and issue payments timely and accurately.
• Assist Counsel with litigation management strategies.
• Maintain accurate claim records in management systems.
• Suggest improvements and adapt to technology rollouts.

Skills

Claims systems

Microsoft Office

Communication skills

Negotiation

Attention to detail

Education

Active adjuster license

Bachelor's Degree

Tools

Claims management systems

Enterprise technology platforms

Job description

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$85,600.00 - $141,200.00

Target Openings

2

What Is the Opportunity?

As a Technical Specialist, General Liability, you will be responsible for managing and investigating moderate complexity injury and/or property damage claims including customer contact, determining coverage, evaluating liability, assessing damages, establishing timely reserves, and issue timely and accurate payments within appropriate authority and oversight. In this technical role, you will leverage your expertise in claims management, investigative techniques, coverage evaluation, and settlement negotiation to ensure timely and fair resolution. You will foster positive, professional relationships with customers and stakeholders on claims that may involve significant litigation or span extended periods. You will provide guidance and mentorship to Claim Reps and Associate Claim Reps, sharing knowledge and best practices to support their development.

What Will You Do?

• Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution within level of authority. Typically, handles personal and/or business insurance high complexity liability claims which may include coverage disputes and contractual indemnity issues.
• Gather and thoroughly investigate information by contacting all relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves in accordance with policy terms and management guidance.
• Provide timely and professional communication to customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
• Leverage resolution strategies and coordinate internal and external resources to conduct comprehensive claim investigations and evaluations.
• Actively negotiate with multiple constituents (e.g., claimants, attorneys, contractors, representatives) and convey claim settlements within authority and issue payments timely and accurately.
• Assist in coordinating with Counsel to support litigation management strategies.
• Maintain accurate records of claim activity in claim management systems.
• Identify areas in which we can improve or enhance current best practices and offer creative solutions.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality.
• Acquire and maintain relevant Insurance License(s) to comply with state and Travelers' requirements within three months of starting the job.
• May require travel, including overnight stays, to attend mediations, trials, arbitration, etc.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor's Degree.
• Three years of liability, bodily injury or comparable claim experience.
• Two years of litigation claim experience.
• Active adjuster license, where required by state law.
• Experience with claims management systems, with advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Excellent verbal and written communication skills with the ability to comprehend, synthesize, and clearly articulate complex information to multiple stakeholders.
• Ability to analyze complex situations, exercise sound judgement, and make effective decisions independently.
• Exceptional customer service skills and commitment to providing a positive experience for customers; ability to manage difficult conversations with empathy and professionalism.
• Strong attention to detail and organizational skills with the ability to manage a high-volume workload and prioritize effectively.
• Proven conflict resolution and negotiation skills; ability to handle complex or disputed claims, negotiate settlements, and manage litigation.
• Ability to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while always taking accountability for decisions.
• Thorough understanding of insurance p