Senior Technical Specialist Auto Liability

Travelers; Buffalo (NY); Presencial; USD 92.000 - 152.000; Jornada completa

Descripción de la vacante

Travelers in Buffalo, NY seeks a Sr Technical Specialist, Auto Liability, to manage complex injury and property damage claims from first notice through resolution, within authority. You will evaluate coverage and liability, establish reserves, coordinate with counsel, mentor claims professionals, and drive use of AI tools to improve resolution timelines.

This role requires strong communication and negotiation skills and a commitment to service excellence.

Formación

• Bachelor's degree required.
• Four years of bodily injury claim and litigation experience preferred.
• Active adjuster license where required by state law.
• Experience with claims management systems and enterprise technology.
• Excellent verbal and written communication skills.
• Ability to analyze complex situations and make sound decisions.
• Strong customer service and negotiation skills.
• Understanding of insurance principles and terminology.

Responsabilidades

• Independently manage an active caseload of injury/property damage claims.
• Investigate coverage, liability, and damages; establish reserves.
• Provide timely, professional communication to customers, counsel, and vendors.
• Develop and execute advanced resolution strategies; coordinate resources.
• Partner with Counsel on litigation management strategies.
• Maintain accurate claim activity in management systems.
• Identify opportunities to improve processes and outcomes.
• Adapt to new technology implementations and AI tools.

Conocimientos

Bodily injury claims

Litigation experience

Claims management systems

Microsoft Office

Communication skills

Negotiation

Educación

Bachelor's Degree

Herramientas

Claims management systems

Microsoft Office

Descripción del empleo

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$92,200.00 - $152,000.00

Target Openings

1

What Is the Opportunity?

As a Sr Technical Specialist, Auto Liability, you will be responsible for managing and investigating complex and higher-severity injury and/or property damage claims including customer contact, determining coverage, evaluating liability, assessing damages, establishing timely reserves, and issue timely and accurate payments within appropriate authority and oversight. In this senior technical role, you will leverage advanced expertise in claims management, investigative techniques, coverage evaluation, and settlement negotiation to ensure timely and fair resolution. You will foster positive, professional relationships with customers and key stakeholders on matters involving significant litigation and extended resolution timelines. You will actively mentor and coach Claim Professionals, including providing higher-severity claims mentoring to enhance higher-level skill sets.

What Will You Do?

Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution within level of authority. Typically, handles personal and/or business insurance high complexity liability claims with coverage disputes and contractual indemnity issues.

Gather and thoroughly investigate information by contacting all relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage which may include personal and advertising injury claims, and establish appropriate reserves in accordance with policy terms and management guidance.

Provide timely and professional communication to customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.

Develop and execute advanced resolution strategies and coordinate internal and external resources to conduct comprehensive claim investigations and evaluations.

Partner with Counsel to develop, direct, and execute litigation management strategies.

Manage multi-party negotiations with key stakeholders to achieve optimal claim resolutions within delegated authority limits.

Maintain accurate records of claim activity in claim management systems.

Identify areas in which we can improve or enhance current best practices and offer creative solutions.

Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality.

Acquire and maintain relevant Insurance License(s) to comply with state and Travelers' requirements within three months of starting the job.

May require travel, including overnight stays, to attend mediations, trials, arbitration, etc.

Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor's Degree.


• Four years of bodily injury claim and litigation experience.


• Active adjuster license, where required by state law.


• Experience with claims management systems, with advanced skills in Microsoft Office and enterprise technology systems and platforms.


• Excellent verbal and written communication skills with the ability to comprehend, synthesize, and clearly articulate complex information to multiple stakeholders.


• Ability to analyze complex situations, exercise sound judgement, and make effective decisions independently.


• Exceptional customer service skills; ability to proactively manage customer expectations, resolve escalated issues, and maintain trust throughout complex claims.


• Strong attention to detail and organizational skills with the ability to manage a high-volume workload and prioritize effectively.


• Advanced conflict resolution and negotiation skills; ability to manage disputed high-value claims, negotiate settlements, and coordinate with legal counsel.


• Ability to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while always taking accountability for decisions.


• Strong understanding of insurance principles and terminology, stat