General Kitchen Cleaner

2810 Brigham and Women's Faulkner Hospital, Inc.; Boston (MA); On-site; USD 54,443,000 - 73,240,000; Full time

Job summary

2810 Brigham and Women’s Faulkner Hospital, Inc. is seeking a Food Service Worker to support safe preparation, assembly, distribution, and service of food for hospital patients, visitors, and staff.

This role contributes to patient dining, cafeteria, and kitchen operations while upholding strict food safety and service standards. The position requires strong customer service, teamwork, and attention to detail, with duties including tray assembly, meal delivery, and keeping work areas clean.

Qualifications

• High School Diploma or GED preferred.
• Previous food service, hospitality, healthcare, or customer service experience preferred.

Responsibilities

• Prepare, assemble, and serve food for hospital patients, visitors, and staff.
• Maintain cleanliness and sanitation of work areas and equipment.
• Follow HACCP standards and report issues to leadership.
• Assist with training and cross‑training of team members.

Skills

Customer service

English proficiency

Multitasking

Teamwork

Food safety

Education

High School Diploma or GED

Job description

Site

Brigham and Women's Faulkner Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Schedule: Saturday & Sunday | 11:15 AM - 7:45 PM The Food Service Worker performs a variety of duties related to the safe preparation, assembly, distribution, and service of food for hospital patients, visitors, and staff. This position supports patient dining, cafeteria, and kitchen operations while maintaining high standards of food safety, sanitation, and customer service.

Qualifications

Essential Functions Attend department meetings, in-services, and training sessions as assigned. Provide excellent customer service by anticipating needs and resolving concerns promptly and professionally. Maintain cleanliness and sanitation of work areas, food stations, and department equipment. Follow all HACCP food safety and sanitation standards. Communicate concerns, discrepancies, equipment issues, and product shortages to leadership. Support departmental goals focused on operational efficiency and customer satisfaction. Work in a variety of food service areas, including tray line, cafeteria, and kitchen operations. Set up, stock, and replenish food stations for meal service. Assemble patient meal trays and serve food and beverages to customers. Deliver and retrieve meal trays from patient rooms as needed. Clean stations, equipment, and floors following meal service. Operate dish machines, trash compactors, and perform routine cleaning duties, including mopping floors. Prepare food items for patient meal service and cafeteria operations. Complete assigned sanitation and cleaning projects. Assist with training and cross‑training of team members.

Qualifications High School Diploma or GED preferred. Relevant work experience may be considered in lieu of formal education. Previous food service, hospitality, healthcare, or customer service experience preferred.

Knowledge, Skills & Abilities

Demonstrates commitment to organizational customer service standards and the I C.A.R.E. philosophy. Ability to read and understand menu items in English. Ability to communicate effectively in English. Strong multitasking skills and ability to work efficiently in a fast-paced environment. Ability to work collaboratively as part of a team. Ability to push, pull, and transport food carts, trays, and supplies throughout the facility. Knowledge of food safety, sanitation, and infection prevention practices. Positive attitude, reliability, and strong attention to detail.

Patient Care

No direct patient care responsibilities.

Additional Job Details (if applicable)

• Physical Requirements Standing Frequently
• Walking Frequently
• Lifting Occasionally
• Carrying Occasionally
• Pushing Occasionally
• Pulling Occasionally
• Balancing Frequently
• Stooping Occasionally
• Kneeling Occasionally
• Reaching Occasionally
• Feeling Constantly
• Foot Use Rarely
• Vision - Far Constantly
• Vision - Near Constantly
• Talking Constantly
• Hearing Constantly
• Remote Type Onsite Work Location 1153 Centre Street
• Scheduled Weekly Hours 16
• Employee Type Regular
• Work Shift Day (United States of America)
• Pay Range $19.00 - $25.56/Hourly
• Grade SF1001

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Our Mission

Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.