Customer Service Representative

Career Group; Kansas City (MO); On-site; USD 55,104,000 - 59,512,000; Full time

Job summary

Confidential | Music Retail & E-Commerce in Kansas City is hiring a customer service associate. You will be the first point of contact for customers, answering questions, guiding product selection, and ensuring a positive experience.

The role emphasizes delivering exceptional service while supporting sales goals and learning about instruments, gear, and accessories. Training will be provided; the schedule is built around peak shopping times.

Qualifications

• Experience in customer service, retail, or sales is a plus.
• Familiarity with music products is beneficial.
• Digital communication tools are used for customer interactions.

Responsibilities

• Serve as the first point of contact for customers via phone, email, and chat.
• Resolve customer concerns using company policies, procedures, and product knowledge.
• Build rapport through strong communication and active listening.
• Understand customer needs and recommend the most appropriate solutions.
• Strive for first-call resolution and exceptional follow-through.
• Support sales goals through outstanding customer service and product knowledge.
• Recommend products that enhance the customer's musical experience.
• Process sales transactions accurately and efficiently.

Skills

Customer service

Communication

Sales experience

Music product knowledge

Education

Music Technology / Audio Production / Music Business

Tools

Salesforce

OMS

Job description

Company: Confidential | Music Retail & E-Commerce

Pay Rate: $20.00/hour

Start Dates

• Primary Start Date: September 21
• Alternate Start Date: September 28

Permanent Schedule (After Training)

• Monday–Thursday: 11:00 AM–8:00 PM
• Friday: 10:00 AM–7:00 PM

Position Overview

In this role, your number one priority is ensuring every customer feels valued, supported, and completely satisfied with their experience. As the first point of contact, you'll answer questions, provide guidance, and help customers explore musical instruments and gear. While sales are an important part of the role, delivering an exceptional customer experience is the primary focus.

Key Responsibilities

• Serve as the first point of contact for customers via phone, email, and chat.
• Resolve customer concerns using company policies, procedures, and product knowledge.
• Build rapport through strong communication and active listening.
• Understand customer needs and recommend the most appropriate solutions.
• Strive for first-call resolution and exceptional follow-through.
• Support sales goals through outstanding customer service and product knowledge.
• Recommend products that enhance the customer's musical experience.
• Process sales transactions accurately and efficiently.

Product Knowledge

• Learn their products - instruments, gear, and accessories.
• Stay current on new products, promotions, and industry trends.
• Participate in ongoing training and development opportunities.

Digital Engagement

• Use digital communication tools to assist customers.
• Accurately document customer interactions in Salesforce and OMS.
• Work closely with teammates to share knowledge and improve the customer experience.
• Participate in team meetings and contribute to a positive, collaborative workplace.

Qualifications

• Comfortable using computers and digital communication tools.
• Education or experience in Music Technology, Audio Production, or Music Business is helpful but not required.
• Previous customer service, retail, or sales experience—especially in the music industry—is a plus.

We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring. California applicants, please view our Privacy Notice here: https://careergroupcompanies.com/california-privacy-notice/.