General Clerk III - 469276

TeleSolv Consulting, LLC; El Paso (TX); On-site; USD 43,438,000 - 58,738,000; Full time

Benefits offered by this job

PTO

11 paid federal holidays

Medical insurance

Dental insurance

Vision insurance

Company paid life insurance

Short-term disability insurance

Long-term disability insurance

Employee assistance program

401(k) plan matching

Job summary

TeleSolv Consulting is seeking a General Clerk III to support Federal Services in El Paso, TX, onsite. This role requires a Tier 4 Public Trust background check and US citizenship.

You will assist Trusted Traveler Program applicants with identity verification, appointment scheduling, document checks, data entry and daily reporting, while providing courteous customer service and maintaining up-to-date program information.

Qualifications

• U.S. Citizen.
• Willing to undergo intensive background check.
• Active Tier 4 Public Trust, or ability to obtain.
• High school diploma or GED.
• Two years of general administrative experience with customer interface.
• Two years of experience with Microsoft Office.

Responsibilities

• Greet and check-in applicants.
• Verify applicant identity and required documents.
• Maintain up-to-date program information for public.
• Notify government inspection staff of adverse information.
• Check information against government databases.
• Escort applicants as needed.
• Provide performance reports.
• Compile daily activity data for CBP staff.
• Schedule interview appointments.
• Assist with creating accounts and applying online for enrollment and renewal.
• Assist with membership card activation.

Skills

General admin

Customer service

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Word

PowerPoint

Excel

Access

Outlook

Visio

Job description

Description

TeleSolv Consulting has an immediate opportunity to work with the Federal Government as a

Department

Federal Services

Location

El Paso, TX

Compensation

$17.83 / hour

General Clerk III

TeleSolv Consulting has an immediate opportunity to work with the Federal Government as a General Clerk III enabling you to have a Tier 4 Public Trust Background investigation.

This is an ONSITE position based in El Paso, TX.

**Please Note**

To be considered for these positions, All candidates MUST be punctual for all scheduled interviews. Arriving on time helps ensure a smooth interview process and reflects professional readiness for the role. MUST dress in professional business casual attire. MUST have a reliable source of transportation.

The ideal candidate will provide customer-focused administrative support for Trusted Traveler Program applicants, including identity verification, application assistance, appointment scheduling, database checks, and daily reporting.

Responsibilities

• May greet and check-in applicants.
• Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance.
• Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
• Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program.
• Check applicant-supplied information by accessing government databases.
• May need to escort applicants to designated locations
• Provide performance reports.
• Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
• Assist the public with membership card activation.

Minimum Requirements

• U.S. Citizen.
• Willing to go through an intense background check
• Active Tier 4 Public Trust, or the ability to obtain and maintain one.
• High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.
• Two (2) years of general administrative experience with customer interface.
• Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Two (2) years of related undergraduate study may substitute for experience.

About TeleSolv

Join the TeleSolv Team on our mission to provide quality and unparalleled service to our clients. We are a growing organization that provides a variety of professional and administrative services to public and private organizations with global operations. Rated in the top 1000 businesses in 2019 by Inc.com. Since its founding in 2000, TeleSolv has been committed to helping organizations solve complex problems. Our solutions integrate sound management principles with the most appropriate technologies to assist senior executives in effectively managing programmatic, schedule, and technical risks.

TeleSolv offers excellent compensation, training, advancement opportunities, and exceptional benefits including PTO, sick leave, up to 11 paid federal holidays, medical, dental, vision, company paid life, short-term and long-term disability insurance, employee assistance program, and matching 401(k) plan.

• PTO
• sick leave
• up to 11 paid federal holidays
• medical
• dental
• vision
• company paid life
• short-term and long-term disability insurance
• employee assistance program
• matching 401(k) plan

Background Investigation

This position requires that you obtain a background investigation. As part of this process, the government will perform a criminal, credit, tax, employment, and drug history background check. The government has varying tolerances, with mitigating circumstances, for issues in all of the categories. The government is essentially looking to confirm that you are generally in good financial standing, up to date on your tax filings, rehire eligible with your prior employers, and have adhered to any federal restrictions on illegal drug use, including marijuana, in addition to other checks related on your character and trust worthiness.

TeleSolv Consulting is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, pregnancy, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.