General Clerk III - 479024

TeleSolv Consulting, LLC; Pittsburgh (Allegheny County); Vor Ort; USD 29.000 - 32.000; Vollzeit

Benefits dieser Stelle

PTO and sick leave

Federal holidays

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Life insurance

Short/long-term disability

Employee assistance program

Zusammenfassung

TeleSolv Consulting, LLC is seeking a General Clerk III to provide customer-focused administrative support for Trusted Traveler Program applicants in Pittsburgh, PA. The role requires identity verification, appointment scheduling, database checks, and daily reporting, with an onsite work arrangement and a strict background screening process.

Candidates must be a U.S. citizen, hold a high school diploma or GED, and be prepared for a Tier 4 Public Trust background investigation.

Qualifikationen

• U.S. Citizen required.
• Must pass a Tier 4 Public Trust background investigation.
• Two years general administrative experience with customer interface.
• Two years of Microsoft Office experience.
• Two years of related undergraduate study may substitute for experience.

Aufgaben

• Greet and check-in applicants.
• Verify identity and required documents for transactions.
• Maintain up-to-date program information for applicants.
• Notify inspection staff of information affecting applications.
• Check applicant information against government databases.
• Escort applicants as needed.
• Provide performance reports.
• Compile data for daily CBP officer reports.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications.
• Assist with membership card activation.

Kenntnisse

Customer service

Administrative support

Appointment scheduling

Data verification

Ausbildung

High school diploma or GED

Tools

Microsoft Office

Database checks

Jobbeschreibung

Description

TeleSolv Consulting has an immediate opportunity to work with the Federal Government as a

Description

TeleSolv Consulting has an immediate opportunity to work with the Federal Government as a General Clerk III enabling you to have a Tier 4 Public Trust Background investigation.

Department:

Federal Services

Location:

Pittsburgh, PA

Compensation:

$21.65 / hour

This is an ONSITE position based in Pittsburgh, PA.

Please Note

To be considered for these positions, All candidates MUST be punctual for all scheduled interviews. Arriving on time helps ensure a smooth interview process and reflects professional readiness for the role.

MUST dress in professional business casual attire.

MUST have a reliable source of transportation.

The ideal candidate will provide customer-focused administrative support for Trusted Traveler Program applicants, including identity verification, application assistance, appointment scheduling, database checks, and daily reporting.

Responsibilities

• May greet and check-in applicants.
• Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance.
• Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
• Notify the Government inspection staff of any information which could adversely affect a person's application for acceptance into the program.
• Check applicant-supplied information by accessing government databases.
• May need to escort applicants to designated locations
• Provide performance reports.
• Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
• Assist the public with membership card activation.

Requirements

• U.S. Citizen.
• Willing to go through an intense background check.
• Active Tier 4 Public Trust, or the ability to obtain and maintain one.
• High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.
• Two (2) years of general administrative experience with customer interface.
• Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Two (2) years of related undergraduate study may substitute for experience.

About TeleSolv

Join the TeleSolv Team on our mission to provide quality and unparalleled service to our clients. We are a growing organization that provides a variety of professional and administrative services to public and private organizations with global operations. Rated in the top 1000 businesses in 2019 by Inc.com. Since its founding in 2000, TeleSolv has been committed to helping organizations solve complex problems. Our solutions integrate sound management principles with the most appropriate technologies to assist senior executives in effectively managing programmatic, schedule, and technical risks. TeleSolv offers excellent compensation, training, advancement opportunities, and exceptional benefits including PTO, sick leave, up to 11 paid federal holidays, medical, dental, vision, company paid life, short-term and long-term disability insurance, employee assistance program, and matching 401(k) plan.

Background Investigation

This position requires that you obtain a background investigation. As part of this process, the government will perform a criminal, credit, tax, employment, and drug history background check. The government has varying tolerances, with mitigating circumstances, for issues in all of the categories. The government is essentially looking to confirm that you are generally in good financial standing, up to date on your tax filings, rehire eligible with your prior employers, and have adhered to any federal restrictions on illegal drug use, including marijuana, in addition to other checks related on your character and trust worthiness.

TeleSolv Consulting is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, pregnancy, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.