General Clerk III - 384317

TeleSolv Consulting, LLC; San Francisco (CA); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

PTO

Sick leave

Up to 11 paid federal holidays

Medical

Dental

Vision

Company paid life

Short-term disability insurance

Long-term disability insurance

Employee assistance program

Matching 401(k) plan

Job summary

TeleSolv Consulting, LLC seeks a General Clerk III in San Francisco, CA, to provide customer-focused administrative support for Trusted Traveler Program applicants. This onsite role requires identity verification, appointment scheduling, data checks, and daily reporting while ensuring a smooth check-in process for applicants.

The ideal candidate will handle account creation, online applications, and program enrollment tasks, with a strong emphasis on accuracy, timely communication, and superb

Qualifications

• Requires U.S. citizenship.
• Willing to undergo an intensive background check.
• Active Tier 4 Public Trust, or ability to obtain and maintain one.
• High school diploma or GED from an accredited institution.
• Two years of general administrative experience with customer interface.
• Two years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Two years of related undergraduate study may substitute for experience.

Responsibilities

• Greet and check-in applicants.
• Verify identity and document readiness; determine customer needs and respond to inquiries.
• Maintain up-to-date information on program requirements and enrollment processes.
• Notify inspection staff of information impacting a candidate's acceptance.
• Check applicant information against government databases.
• Escort applicants to designated locations if needed.
• Provide performance reports and compile daily activity data.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist public with creating accounts and submitting online applications for enrollment, renewal, and updates.
• Assist with membership card activation.

Skills

Administrative support

Customer service

Data entry

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Access

Visio

Job description

Description

TeleSolv Consulting has an immediate opportunity to work with the Federal Government as a

Department: Federal Services

Location: San Francisco, CA

Compensation: $26.82 / hour

Description

TeleSolv Consulting has an immediate opportunity to work with the Federal Government as a General Clerk III enabling you to have a Tier 4 Public Trust Background investigation.

This is an ONSITE position based in San Francisco, CA

Please Note

To be considered for these positions, All candidates MUST be punctual for all scheduled interviews. Arriving on time helps ensure a smooth interview process and reflects professional readiness for the role.

MUST dress in professional business casual attire.

MUST have a reliable source of transportation.

The ideal candidate will provide customer-focused administrative support for Trusted Traveler Program applicants, including identity verification, application assistance, appointment scheduling, database checks, and daily reporting.

Responsibilities

• May greet and check-in applicants.
• Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance.
• Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
• Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program.
• Check applicant-supplied information by accessing government databases.
• May need to escort applicants to designated locations
• Provide performance reports.
• Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
• Assist the public with membership card activation.

Qualifications

• Must be a U.S. Citizen.
• Willing to go through an intense background check
• Active Tier 4 Public Trust, or the ability to obtain and maintain one.
• High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.
• Two (2) years of general administrative experience with customer interface.
• Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Two (2) years of related undergraduate study may substitute for experience.

About TeleSolv

Join the TeleSolv Team on our mission to provide quality and unparalleled service to our clients. We are a growing organization that provides a variety of professional and administrative services to public and private organizations with global operations. Rated in the top 1000 businesses in 2019 by Inc.com. Since its founding in 2000, TeleSolv has been committed to helping organizations solve complex problems. Our solutions integrate sound management principles with the most appropriate technologies to assist senior executives in effectively managing programmatic, schedule, and technical risks.

TeleSolv offers excellent compensation, training, advancement opportunities, and exceptional benefits including

• PTO
• sick leave
• up to 11 paid federal holidays
• medical
• dental
• vision
• company paid life
• short-term disability insurance
• long-term disability insurance
• employee assistance program
• matching 401(k) plan

Background Investigation

This position requires that you obtain a background investigation. As part of this process, the government will perform a criminal, credit, tax, employment, and drug history background check. The government has varying tolerances, with mitigating circumstances, for issues in all of the categories. The government is essentially looking to confirm that you are generally in good financial standing, up to date on your tax filings, rehire eligible with your prior employers, and have adhered to any federal restrictions on illegal drug use, including marijuana, in addition to other checks related on your character and trust worthiness.

TeleSolv Consulting is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, pregnancy, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.