General Clerk II

National Grid; Lowell (MA); On-site; USD 36,000 - 51,000; Full time

Job summary

National Grid in Lowell is seeking a clerical assistant to support a range of administrative tasks. You will copy, scan, file records, and create work orders in the work management system, contributing to accurate data entry and timely processing of tasks.

The role involves handling calls, processing invoices, time entry, and coordinating with supervisors on meter set compliance. DOT safety and federal regulations apply to this safety-sensitive position.

Qualifications

• Must pass clerical test on record.
• Must type a minimum of 30 wpm.
• D.O.T. drug testing is a requirement for this position.
• Ability to process large volumes of data within strict deadlines.

Responsibilities

• Copy, Scan, Fax, and File various record types.
• Create work orders in the work management system (WMS).
• Casbuilt completed work orders in the Work Management System (Maximo).
• Handle internal and external customer calls.
• Process various invoices (SAP, Shopping Carts, dig safe, etc.).
• Time entry and assisting higher-grade staff as required.
• Make outgoing calls to schedule Meter Set Compliance and Meter Protection appointments.
• Print survey books and create all work orders for meter set compliance.

Skills

Typing 30 wpm

Communication skills

Customer service

Computer skills

Tools

SAP

Maximo

Job description

About us

Hourly Pay Rate - $31.35

Location - Lowell

Key Accountabilities

• Copy, Scan, Fax, and File various record types
• Create work orders in the work management system (WMS) (Gate boxes, etc.)
• Casbuilt completed work orders in the Work Management System (Maximo, etc.)
• Order office supplies and deliver UPS packets
• Handle internal and external customer calls
• Process Check requests
• Process various invoices (SAP, Shopping Carts, dig safe, etc.)
• Perform other clerical duties as assigned (Remedy Updates, Corporate Bulletins, Job Postings, Data Entry, Patch inspections, assist in work packet creation, etc.)
• Time entry
• Assist employees of higher grade as required
• Make outgoing calls to customers to schedule Meter Set Compliance and Meter Protection appointments
• Casbuilt all jobs requested by supervisors including Leaks, Mains and Service and Miscellaneous work
• Print survey books
• Create all work orders for meter set compliance and Survey 123 entries
• Assist with closing out of CMS atmospheric corrosion work orders; and enter job information provided by contractors each week into the construction database
• Assist in time entry processes
• Assist in end of year clothing and boot allowance transfers for C&M, CMS

Qualifications

• Demonstrated computer skills and knowledge of the word processing and spreadsheet applications
• Demonstrated ability to work effectively with internal and external customers
• Good oral and written communication skills
• Ability to process larger volumes of data within strict deadlines
• Knowledge of SAP
• Must pass clerical test on record
• Must type a minimum of 30 wpm
• D.O.T. drug testing is a requirement for this position

Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company's testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.

More Information

Hourly Pay Rate - $31.35

Location - Lowell

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company's testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.

Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.