General Clerk II

National Grid Plc; Lowell (MA); On-site; USD 36,000 - 51,000; Full time

Benefits offered by this job

Private medical insurance

Pension plan

Equal opportunity employer

Job summary

National Grid plc in Lowell, MA is seeking a detail-oriented clerical assistant. You will perform a variety of office tasks including data entry, invoicing, and work order creation in WMS/Maximo, while coordinating with internal and external customers. DOT safety compliance and union-affiliated guidelines apply.

The role requires strong computer and communication skills, SAP familiarity, and accurate typing at 30 wpm. Benefits include pension and private medical insurance.

Qualifications

• Proficient in word processing and spreadsheets.
• Ability to work with internal/external customers.
• Strong written and oral communication skills.
• Capable of handling large data volumes under deadlines.
• Knowledge of SAP systems.
• Must pass a clerical test.
• Typing speed minimum 30 wpm.
• D.O.T. drug testing compliance is required.

Responsibilities

• Copy, scan, fax and file various record types.
• Create work orders in the work management system (WMS).
• Enter and close completed work orders in Maximo or similar systems.
• Order office supplies and handle deliveries.
• Handle internal and external customer calls.
• Process check requests and various invoices.
• Assist with Remedy updates and general communications.
• Assist with time entry processes.
• Support end-of-year clothing/boot allowances transfers.
• Assist with close-out of CMS atmospheric corrosion work orders.

Skills

Computer skills

Word processing

Spreadsheet skills

Customer service

Communication skills

Typing 30 wpm

Data entry

SAP

Clerical testing

DOT drug testing compliance

Tools

Maximo

Remedy

CMS database

Job description

• Copy, Scan, Fax, and File various record types
• Create work orders in the work management system (WMS) (Gate boxes, etc.)
• Casbuilt completed work orders in the Work Management System (Maximo, etc.)
• Order office supplies and deliver UPS packets
• Handle internal and external customer calls
• Process Check requests
• Process various invoices (SAP, Shopping Carts, dig safe, etc.)
• Perform other clerical duties as assigned (Remedy Updates, Corporate Bulletins, Job Postings, Data Entry, Patch inspections, assist in work packet creation, etc.)
• Assist employees of higher grade as required
• Make outgoing calls to customers to schedule Meter Set Compliance and Meter Protection appointments
• Casbuilt all jobs requested by supervisors including Leaks, Mains and Service and Miscellaneous work
• Create all work orders for meter set compliance and Survey 123 entries
• Assist with closing out of CMS atmospheric corrosion work orders; and enter job information provided by contractors each week into the construction database
• Assist in time entry processes
• Assist in end of year clothing and boot allowance transfers for C&M, CMS

Qualifications

• Demonstrated computer skills and knowledge of the word processing and spreadsheet applications
• Demonstrated ability to work effectively with internal and external customers
• Good oral and written communication skills
• Ability to process larger volumes of data within strict deadlines
• Knowledge of SAP
• Must pass clerical test on record
• Must type a minimum of 30 wpm
• D.O.T. drug testing is a requirement for this position

Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company's testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.

More Information

Hourly Pay Rate - $31.35

Location - Lowell

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company's testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.

Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144 .

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

National Grid operates in both the UK and US, with a broad portfolio of energy businesses dedicated to providing safe, reliable, and sustainable power.

From electricity and gas transmission to advancing clean energy and modernising grids, our work covers every aspect of the energy system.

Our energy flows through absolutely everything we do

Life here at National Grid is more than just our purpose or our values, it's everything we put into everything we do. It's our commitment to diversity and inclusion; how we help our employees learn and grow; and how we partner with and support the communities where we live and work. It's all this, and so much more.

We leverage our collective strengths to do meaningful BIG work so that we can be at the heart of a fair and affordable energy future.

Your salary is reviewed each year against the market for your role, skills, knowledge and experience.

Incentive

Annual performance plan or bonus (depending on your role) rewards your contribution to our success each year.

Retirement

Generous pension plan with company contributions up to 12%.

Private medical insurance for self and family.