General Clerk (Document Specialist) - Montgomery Village

Jamison Professional Services, Inc. (Jamison); Montgomery Village (MD); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Benefits

Job summary

Jamison Professional Services, Inc. is seeking a General Clerk (Document Specialist) in Montgomery Village, MD. The role involves preparing Records Before the Agency (RBAs) for VA appeals, organizing and verifying records, and producing searchable PDFs with OCR.

Responsibilities include retrieving records from VBMS, indexing, pagination, and ensuring secure upload to VA networks, with attention to accuracy and privacy. 40-hour weeks, with benefits provided.

Qualifications

• High school diploma, GED, or equivalent.
• At least three years of computer experience.
• Working knowledge of Microsoft Windows, application configuration, and advanced workstation procedures.
• Hands-on experience using PDF editing software to combine and reorder documents, add page numbers, create indexes, apply OCR to make scanned pages searchable, and optimize large PDF files.
• Training in document imaging, OCR, scanner technology, scanner driver installation, and digital image formats.

Responsibilities

• Retrieve electronic claims records from VA systems, primarily VBMS.
• Organize records in reverse chronological order and verify Board of Veterans' Appeals decisions are included; flag missing decisions or discrepancies.
• Merge, index, paginate, and optimize documents into a single searchable PDF using OCR and VA formatting standards.
• Review completed files for accuracy, completeness, legibility, and correct pagination before uploading to secure VA network location.
• Prepare amended and expedited records, incorporate additional documents, and update pagination and indexing as needed.
• Produce and label CDs or DVDs and prepare printed, bound copies when requested; assist with tracking physical deliveries and receipt confirmation.
• Protect sensitive records and report records that may belong to another claimant or potential privacy/security incidents.

Skills

PDF editing

OCR

Windows OS

Data organization

Attention to detail

Security/compliance

Education

High school diploma or GED

Tools

PDF editing software

OCR technology

Job description

Jamison Professional Services, Inc. (“Jamison”) is currently seeking a qualified and motivated candidate for the position of General Clerk (Document Specialist).

Location: Montgomery Village, MD

Schedule: 40 hours per week

Anticipated Start Date: December 2026

Hourly Rate: $18.03 + Benefits

DESCRIPTION OF SERVICES:

Jamison Professional Services, Inc. is seeking a General Clerk (Document Imaging Specialist) to support the U.S. Department of Veterans Affairs (VA) Office of General Counsel. In this role, you will prepare the official case files, known as Records Before the Agency (RBAs), used in appeals before the U.S. Court of Appeals for Veterans Claims. Your work will help ensure each case file is complete, accurate, searchable, and handled securely.

Responsibilities:

• Retrieve electronic claims records from authorized VA systems, primarily the Veterans Benefits Management System (VBMS).
• Organize records in reverse chronological order and verify that the appealed Board of Veterans’ Appeals decision is included. Flag missing decisions or other record discrepancies for designated VA personnel.
• Merge, index, paginate, and optimize documents into a single searchable PDF using optical character recognition (OCR) and VA formatting standards.
• Review completed files for accuracy, completeness, legibility, and correct pagination before uploading them to the designated secure VA network location.
• Prepare amended and expedited records, incorporate additional documents, and update pagination and indexing as needed.
• Produce and label CDs or DVDs and prepare printed, bound copies when requested. Assist with tracking physical deliveries and confirming receipt.
• Protect sensitive claims records and immediately report records that appear to belong to another claimant, as well as suspected privacy or security incidents.

REQUIRED AND DESIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• High school diploma, GED, or equivalent.
• At least three years of computer experience.
• Working knowledge of Microsoft Windows, application configuration, and advanced workstation procedures.
• Hands-on experience using PDF editing software to combine and reorder documents, add page numbers, create indexes, apply optical character recognition (OCR) to make scanned pages searchable, and optimize large PDF files. Ability to verify that final PDFs are complete, readable, and searchable.
• Training in document imaging, OCR, scanner technology, scanner driver installation, and digital image formats.

Schedule:

M-F, 8 hours per day.

Clearance Level Required:

Employment is contingent upon successfully completing any required background checks, in accordance with applicable law.

Jamison Corporate Overview

Jamison Professional Services, Inc. (Jamison) is a Service-Disabled, Veteran-Owned Small Business (SDVOSB), certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta, Georgia. We specialize in providing professional management, administrative, healthcare, court reporters and transcriptionist experts, and document/ record and telehealth operational support solutions to U.S. Government, State, and commercial clients. Jamison is a nationwide professional staff augmentation company, that helps commercial clients and government agencies expand their talent acquisition reach by sourcing, assessing, developing, and managing the talent that enables them to be successful.

Jamison offers a wide range of employment opportunities in the commercial and government sectors. We seek employees who share our values of service excellence, integrity, and professionalism.

Jamison affords equal employment opportunity to all individuals, regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation. Our employees, as well as applicants and others with whom we do business, will not be subjected to sexual, racial, religious, ethnic, or any other form of unlawful harassment and/or discrimination. In addition, Jamison adheres to the equal employment opportunity requirements of all states and localities in which it does business.

Jamison’s commitment to equal opportunity is applied through every aspect of the employment relationship, including, but not limited to, recruitment, selection, placement, training, compensation, promotion, transfer, termination, and all other matters of employment.

Applicants may be required to successfully complete an online assessment to determine qualifications for positions requiring specific skills.