General Adjuster - Dallas

PURE Insurance; Houston (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

PURE Insurance is seeking a dedicated Property Claims Adjuster in Houston, Texas. This role focuses on delivering exceptional service to members and independent agency partners, ensuring claims are handled accurately and efficiently.

The ideal candidate should have 7-10+ years of experience in property and casualty claims along with a Bachelor’s degree. Responsibilities include interacting with various stakeholders, evaluating claims, and maintaining regulatory compliance.

Qualifications

• 7-10+ years of experience in prior P&C claims required.
• State adjuster licenses and CE credits must be maintained.
• Ability to inspect and assess properties.

Responsibilities

• Handle claims efficiently and accurately.
• Represent the company in member and agent interactions.
• Determine coverage, damages, and resolve claims.

Skills

Customer service skills

Relationship management

Analytical skills

Problem-solving skills

Attention to detail

Communication skills

Education

Bachelor’s degree

Tools

MS Office (Word, Excel)

Job description

About The Role

We are seeking a professional Property Claims Adjuster with a passion for customer service and a proven record of success. The position encompasses the delivery of flawless service to our members and independent agency partners, developing ease of doing business practices that result in efficient and timely operational support for the organization. The preferred candidate resides in the DFW area; however, candidates located elsewhere in Texas (Austin, Houston) may also be considered.

What You’ll Do

• Handle claims in a quality manner delivering on standards of accuracy, efficiency, customer service and regulatory compliance.
• Represent the company in interactions with members, agents, as well as internal stakeholders in underwriting, product management and finance.
• Resolve claims and respond to inquiries involving members, agents, vendors (independent adjusters/appraisers, salvage, rental, car agencies), defense and plaintiff attorneys.
• First notice of loss and claim assignment.
• Determine coverage, damages, reserve and resolve claims.
• Handle subrogation on closed files.
• Appraise and assess new risks and some Catastrophe planning.
• Authority for making appropriate coverage determinations, reserve and resolving claims, status updates with agents, members and vendors as well as making reserve decisions on individual files, requests payments to pay loss cost or loss adjustment expenses.
• Individual may need to enter and access damaged buildings and climb ladders to assess roof damage.

What You’ll Need

• Individuals with 7-10+ years of experience in prior P&C claims.
• A Bachelor’s degree is preferred.
• State adjuster licenses and CE credits must be maintained as required by state regulations.
• Proficient in MS Office applications (Word, Excel).
• Strong relationship management and customer services skills.
• Ability to inspect and assess properties.
• Ability to work independently.
• Consistent travel within an assigned territory to members’ homes.
• Excellent interpersonal, listening, organizational, written, and oral communication skills.
• Attention to detail, analytical and solid problem solving skills; proficient in Excel, Word, web applications.
• Ability to demonstrate integrity, exhibit team spirit and enthusiasm, and establish trust and credibility.
• Agile learner who can quickly absorb information and apply it to current business situations.

What We Do

We’re a member‑owned property and casualty insurer designed exclusively for financially successful families and driven by a purpose of doing what is right for our members. Our reciprocal model focuses on service and doing what is right for the membership: we provide exceptional service, hospitality and care, we partner with our members to help prevent losses and we create smart insurance solutions at fair prices.

We aim for our members to love their insurance. It is our mission to create a membership experience so compelling that our members never want to leave.

Who We Are

We want to be transparent about what we expect from each other. From PURE, you can expect:

• Opportunities to stretch and grow: your professional and personal development matters to us. We’re committed to providing experiences through on‑the‑job learning and professional development that increase your impact and rewards.
• Clarity and kindness: you can rely on us to be open, honest and supportive, offering clarity on what success looks like.
• Support in good times and bad: we believe in showing up for each other consistently, not only when it’s easy. You can expect a thoughtful partner, even when we disagree.
• A community that cares: we are committed to sustaining a community in which each person feels cared for as an individual. We lift each other up, celebrate wins together and support one another through challenges in work and life.

Who You Are

• Aim to bring your best every day: you’re here because you want to be part of a team that makes a real impact and aims high.
• Be a student and a teacher: share your knowledge and talents and be willing to listen and learn from those around you.
• Get comfortable being uncomfortable: we face tough moments and obstacles with a “courage over comfort” approach and a positive, solutions‑oriented mindset.
• Be a culture builder: building a positive culture is everyone's responsibility, based on care, respect and openness to diverse perspectives.

Want to Learn More?

• [Our Values]
• [Our Benefits]
• [Our Community Impact]
• [Our Leadership]