General Adjuster

Sedgwick; Tulsa (OK); Remote; USD 65,000 - 90,000; Full time

Job summary

Sedgwick is seeking a General Adjuster to investigate complex claims from home in Oklahoma. You will assess losses, determine coverage, interview claimants, and coordinate with police, hospitals, and experts as needed.

The role requires a strong track record in claims handling, excellent communication, and the ability to negotiate settlements. Telecommuting opportunities support work-life balance while maintaining high standards.

Qualifications

• Bachelor's degree preferred; must have earned the IIA-AIC designation and be actively pursuing another professional insurance designation.
• Appropriate state adjuster license is required.

Responsibilities

• Investigate claims against insurance or other entities for personal, casualty, or property loss or damages.
• Prepare report of findings and negotiate settlements with claimants.
• Recommends litigation by legal department when settlement cannot be reached.
• Attend litigation hearings and revise case reserves as needed.
• Assist in preparing loss experience reports to inform profitability and rates.

Skills

Communication

MS Office

Attention to detail

Time management

Teamwork

Independent work

Customer service

Interpersonal skills

Education

Bachelor's degree preferred

IIA-AIC designation

Tools

Microsoft Office

Job description

Telecommuter OK

R78149

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

General Adjuster

PRIMARY PURPOSE: To investigate claims against insurance or other companies for personal, casualty, or property loss or damages; attempts to effect out-of-court settlement with claimant.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Handles complex losses locally unassisted up to designated authority; assists on larger losses, including handling accounting-based losses (business interruption and stock)

• Examines claim form and other records to determine insurance coverage.

• Interviews, telephones, or corresponds with claimant and witnesses regarding claim.

• Consults police and hospital records; and inspects property damage to determine extent of company's liability and varying methods of investigation according to type of insurance.

• Estimates cost of repair, replacement, or compensation.

• Prepares report of findings and negotiates settlement with claimant.

• Recommends litigation by legal department when settlement cannot be negotiated.

• Attends litigation hearings.

• Revises case reserves in assigned claims files to cover probable costs.

• Assists in preparing loss experience report to help determine profitability and calculates adequate future rates.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.

• Supports the organization's quality program(s).

• Travels as required.

QUALIFICATIONS

Education & Licensing

Bachelor's degree from an accredited college or university preferred. Must have earned the IIA-AIC designation and be actively pursuing another professional insurance designation. Appropriate state adjuster license is required.

Experience

Five (5) years of related experience or equivalent combination of education and experience required.

Skills & Knowledge

• Strong oral and written communication, including presentation skills

• PC literate, including Microsoft Office products

• Demonstrated commitment to timely reporting

• Strong customer service skills

• Strong interpersonal skills

• Attention to detail and accuracy

• Good time management and organizational skills

• Ability to work independently or in a team environment

• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental : Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical :

• Must be able to stand and/or walk for long periods of time.

• Must be able to kneel, squat or bend.

• Must be able to work outdoors in hot and/or cold weather conditions.

• Have the ability to climb, crawl, stoop, kneel, reaching/working overhead

• Be able to lift/carry up to 50 pounds

• Be able to push/pull up to 100 pounds

• Be able to drive up to 4 hours per day.

• Must have continual use of manual dexterity.

Auditory/Visual : Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com