Casualty Field Adjuster

Sedgwick Claims Management Services Ltd; Atlanta (GA); Hybrid; USD 55,000 - 80,000; Full time

Job summary

Sedgwick, a global leader in claims management, seeks a Casualty Field Adjuster in Atlanta, GA. You will investigate and adjust property and casualty claims with limited supervision, serving on a hybrid claims team and providing timely response.

The role requires 2 years of related experience, a bachelor's degree preferred, and licensure or designation (IIA-AIC). Strong communication, accuracy, and customer service are essential, with opportunities to grow within a diverse, inclusive workplace.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• IIA-AIC designation required or equivalent.
• State adjuster license required per jurisdiction.

Responsibilities

• Inspect claims and contact involved parties promptly.
• Investigate circumstances for coverage, cause, and damages.
• Examine policies to determine coverage.
• Prepare estimates for repair or replacement costs.
• Interview claimants and witnesses.
• Negotiate and settle 1st and 3rd party claims.
• Maintain client relationships and ensure referral opportunities.

Skills

Communication skills

Customer service

Independent worker

Team player

Education

Bachelor's degree preferred

IIA-AIC designation required

State adjuster license required

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Casualty Field Adjuster

PRIMARY PURPOSE:

To investigate and adjust property and casualty claims with little to no supervision. This position serves as part of a hybrid claims team handling both property and casualty losses and may serve as a first responder adjuster for the Accident Response Team, providing immediate claim response and investigation support.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Inspects claims and contacts involved parties in a timely manner.
• Investigates circumstances of claim(s) as required for coverage determination, cause, and compensable damages/reserves.
• Examines insurance policies and other records to determine insurance coverage.
• Prepares estimates for cost of repair and/or replacement.
• Conducts interviews with claimant and witnesses regarding submitted claim(s).
• Negotiates and settles both 1st and 3rd party claims.
• Addresses salvage and subrogation as required by the client.
• Maintains client relationships to assure repeated business referrals.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required.
• Serves as a first responder adjuster for the Accident Response Team, providing immediate claims response and investigation, at the desk, when needed.
• Handles a hybrid caseload consisting of property and casualty claims.
• Investigates liability exposures and determines appropriate claim resolution strategies.
• Provides timely and accurate claim documentation, reserving, and reporting.
• Participates in on-call Accident Response Team coverage as assigned, at the desk.

QUALIFICATIONS

• Education & Licensing Bachelor's degree from an accredited college or university preferred.
• IIA-AIC designation required.
• Appropriate state adjuster license is required.
• Experience Two (2) years of related experience or equivalent combination of education and experience required.
• Skills & Knowledge Strong oral and written communication, including presentation skills.
• PC literate, including Microsoft Office products.
• Demonstrated commitment to timely reporting.
• Strong customer service skills.
• Strong interpersonal skills.
• Attention to detail and accuracy.
• Good time management and organizational skills.
• Ability to work independently or in a team environment.
• Ability to meet or exceed Performance Competencies.

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

Physical: Must be able to stand and/or walk for long periods of time. Must be able to kneel, squat or bend. Must be able to work outdoors in hot and/or cold weather conditions. Have the ability to climb, crawl, stoop, kneel, reaching/working overhead Be able to lift/carry up to 50 pounds Be able to push/pull up to 100 pounds Be able to drive up to 4 hours per day. Must have continual use of manual dexterity.

Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway!

Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience.

You may be just the right candidate for this or other roles.

Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected.

The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall.

With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

For more, see sedgwick.com