Contents Adjuster

Sedgwick; Bay City (MI); On-site; USD 52,000 - 78,000; Full time

Job summary

Sedigwick in Michigan seeks a Contents Adjuster to handle losses and claims for property and casualty insurers. You will examine policies, interview claimants, and inspect property damage to determine liability and readiness to settle.

This role requires a Bachelor's degree (preferred), state adjuster license, and likely IIA-AIC designation within 12–18 months. You will collaborate with teams, prepare reports, negotiate settlements, and may travel as needed.

Qualifications

• Bachelor’s degree preferred and adjuster licensure required.
• IIA-AIC designation encouraged with 12–18 months timeline.
• Strong communication, organization and customer service skills.

Responsibilities

• Examines policies and records to determine coverage.
• Interviews claimants and witnesses regarding claims.
• Inspects property damage to assess liability and investigation method.
• Estimates cost of repair, replacement or compensation.
• Prepares findings and negotiates settlements with claimants.
• Recommends litigation when settlements fail to negotiate.
• Attends litigation hearings as needed.
• Revises case reserves for probable costs.
• Assists in loss experience reporting and prepares analyses.
• Performs other duties and travels as required.

Skills

Strong communication

PC literate

Customer service

Interpersonal skills

Attention to detail

Time management

Teamwork

Deadline focus

Education

Bachelor’s degree preferred

IIA-AIC designation within 12–18 months

State adjuster license required

Tools

Microsoft Office

Job description

By joining Sedgwick, you’ll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Contents Adjuster

PRIMARY PURPOSE : To handle losses and claims for property and casualty insurers.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Examines insurance policies and other records to determine insurance coverage.
• Interviews, telephones, and/or corresponds with claimant and witnesses regarding claim.
• Consults police and hospital records and inspects property damage to determine extent of company’s liability and varying methods of investigation according to type of insurance.
• Estimates cost of repair, replacement, or compensation.
• Prepares report of findings and negotiates settlement with claimant.
• Recommends litigation by legal department when settlement cannot be negotiated.
• Attends litigation hearings.
• Revises case reserves in assigned claims files to cover probable costs.
• Assists in preparing loss experience report to help determine profitability and calculates adequate future rates.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization’s quality program(s).
• Travels as required.

QUALIFICATIONS

Education & Licensing

Bachelor’s degree from an accredited college or university preferred. Obtain IIA-AIC designation within 12 to 18 months. Appropriate state adjuster license is required.

Experience

None.

Skills & Knowledge

• Strong oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Demonstrated commitment to timely reporting
• Strong customer service skills
• Strong interpersonal skills
• Attention to detail and accuracy
• Good time management and organizational skills
• Ability to work independently or in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental

Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical

• Must be able to stand and/or walk for long periods of time.
• Must be able to kneel, squat or bend.
• Must be able to work outdoors in hot and/or cold weather conditions.
• Have the ability to climb, crawl, stoop, kneel, reaching/working overhead
• Be able to lift/carry up to 50 pounds
• Be able to push/pull up to 100 pounds
• Be able to drive up to 4 hours per day.
• Must have continual use of manual dexterity.

Auditory/Visual

Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwickis an Equal Opportunity Employer and a Drug-Free Workplace.