Gene Therapy Account Management, Associate Director

Vertex Pharmaceuticals; Boston (MA); On-site; USD 150,000 - 210,000; Full time

Job summary

Vertex Pharmaceuticals seeks a Gene Therapy Account Manager to support SCD and TDT within the Southeast territory (FL, GA, AL). You will serve as the primary contact for activated treatment centers, drive patient access, reimbursement readiness, and cross-functional coordination to enable Casgevy adoption.

As a senior member, you will maintain deep hematology expertise, build relationships with HCPs and executives, and lead account strategy to meet KPIs and patient journey milestones in a

Qualifications

• Bachelor's degree required.
• Minimum 8 years in key account or sales management.
• Experience in biotech or specialty fields (cell and gene therapy, hematology) preferred.

Responsibilities

• Serve as primary POC between ATCs and internal partners to support patient access, reimbursement and readiness.
• Build relationships with key stakeholders at sites of care and referring sites.
• Develop and execute account engagement strategy and track KPIs and patient milestones.
• Collaborate with cross-functional partners to ensure timely access to solutions for HCPs and decision-makers.
• Own account planning and coordinate field team activities to drive future success.

Skills

Key account management

Sales management

Cross-functional collaboration

Hematology awareness

Education

Bachelor's degree

Job description

Job Description

General Summary

At Vertex, we're relentless in our pursuit of scientific innovation to create transformative medicines for people with serious diseases. We are currently seeking a Gene Therapy Account Manager (GTAM) to support our Sickle Cell Disease (SCD) and Transfusion-dependent β-thalassemia (TDT) Heme Business Unit. This role is responsible for the Southeast territory which includes FL, GA and AL

As part of a national team, the Gene Therapy Account Manager, Associate Director (GTAM) will approach each day with a passion for improving the lives of people living with Sickle Cell Disease and Transfusion-dependent β-thalassemia. This role is focused on Key Account Management (65%) and Access/Reimbursement (35%) as a customer centric, results-driven individual contributor that supports operational readiness and access for the safe and effective use of Casgevy to medical providers per assigned coverage plans.

This role serves as a single point of contact for covering Activated Treatment Centers (ATC) and manages those accounts. This role serves as a team player and problem solver. The GTAM proactively identifies opportunities for improvement, takes ownership of driving toward solutions, progress and positive change. This role must effectively collaborate with internal and external stakeholders and possess mental resilience.

Key Responsibilities

• Serve as primary point of contact (POC) between authorized treatment centers (ATC) and internal cross-functional partners to support patient access, reimbursement and operational readiness. Act as the primary interface for customer needs throughout the patient journey, ensuring timely triaging (as needed) to the appropriate subject matter experts and internal stakeholders to remove barriers and facilitate seamless care delivery.
• Support ATCs and affiliated referral networks; including ongoing training and education throughout and after the onboarding and activation process, ensuring order readiness across patient services, reimbursement pathways, and site operations both during and after activation.
• Coordinate Vertex tasks related to ATC goals/demands with cross-functional partners to ensure seamless coordination within the site.
• Compliantly educate on the Casgevy profile and patient journey, in accordance with the product label and company training and policies.
• Build and maintain strong relationships with key stakeholders (e.g., HCPs, C-Suite level personnel, administrators, pharmacists, and care coordinators involved in Gene Therapy delivery key decision makers) at sites of care and referring sites, with the goal of building awareness for Casgevy.
• Develop and execute comprehensive account and HCP engagement strategy for ATCs; track and report progress towards KPIs and patient journey milestones.
• Collaborate with cross-functional stakeholders to ensure HCPs and other account-based decision-makers have timely access to critical solutions and necessary support to facilitate a wide breath of conversations from manufacturing to patient support.
• Own account planning and lead field team coordination to internally drive future account success; facilitates and provides appropriate and timely feedback to Vertex cross functional partners, management and key stakeholders regarding account level business trends, changes in the therapeutic landscape, business issues and opportunities.
• Maintains strong and deep clinical expertise in Hematology, including Sickle Cell Disease (SCD), Transfusion-dependent B-thalassemia (TDT) and Hematopoietic Stem Cell Transplantation (HSCT).
• Acts as a bridge between the company and Key Thought Leaders with consistent conference attendance to foster strong relationships, share insights, and inform strategic initiatives.
• Communicate access and reimbursement principles, payer coverage (including CMMI), hospital coding, SP/SD differences, and pharmacy operations for a complex new technology and escalates complex access and reimbursement topics to Access and Reimbursement (ARL) team.
• Conversant in billing & coding guide and understands the claims submission and appeals process and appropriately initiates the escalation process.
• Ability to think broadly, strategically, analytically, and thrive in a fast-changing environment. Can operate independently as a self-starter and successfully in a fast paced, ambiguous environment
• Deep understanding of health systems and hospitals, and the ability to develop and drive system level matrix planning and execution
• Ability to operate and appropriately access and handle business information in compliance with all applicable laws, regulations and / or Vertex policies

Required Education/Experience

• Bachelor's Degree is required
• Minimum of 8 years of experience in key account management, sales management, account management
• Experience in specialized Biotech, Device, Laboratory, or specialty field sales environments, such as Cell and Gene therapy, Hematology, Transplant, Oncology/Immunology, rare dis