GenAI Strategy Analyst for CX & AI Portfolio

Fanatics Betting & Gaming; Denver (CO); On-site; USD 110,000 - 150,000; Full time

Job summary

Fanatics Betting & Gaming is seeking an AI Strategy Analyst to shape investments in GenAI initiatives and drive value across CX operations. You will define roadmaps, partner with Engineering and CX leadership, and translate data insights into actionable plans that improve containment, retention, and CSAT.

The role emphasizes strategy over hands-on configuration, requiring fluency in technical and business discussions and the ability to influence senior leadership.

Qualifications

• 2+ years in AI strategy, business operations, or a closely related role.
• Ability to translate business priorities into technical requirements and business cases.
• Strong data skills and the ability to derive actionable insights from complex datasets.

Responsibilities

• Guide AI strategy for GenAI customer service and CX agents, aligning with business priorities.
• Partner with engineering and CX to define roadmap, metrics, and success criteria.
• Set standards for knowledge bases powering AI Agent and CX co-pilot.
• Identify performance gaps and translate findings into prioritized action plans.
• Collaborate on prompt strategy, knowledge architecture, and evaluation frameworks.
• Translate data signals into narratives for technical and executive audiences.

Skills

AI strategy

SQL / data analytics

LLMs

Cross-functional leadership

Tools

Snowflake

Databricks

CRM tooling

Job description

Fanatics Betting & Gaming is seeking an AI Strategy Analyst to shape investments in GenAI initiatives and drive value across CX operations. You will define roadmaps, partner with Engineering and CX leadership, and translate data insights into actionable plans that improve containment, retention, and CSAT.

The role emphasizes strategy over hands-on configuration, requiring fluency in technical and business discussions and the ability to influence senior leadership.