GenAI Lead: Customer Experience Data Scientist

Motion Recruitment Partners LLC; Fort Worth, Northern (TX, KY); Hybrid; USD 140,000 - 210,000; Part time

Benefits offered by this job

Hybrid work schedule

Job summary

Motion Recruitment Partners LLC is assisting a Fortune 500 transportation company in Fort Worth, TX, to hire an experienced ML/AI engineer focused on GenAI applications for customer service and digital experiences. The role blends data science, AI engineering, and production-ready software delivery.

The ideal candidate has 5+ years in ML/AI, strong Python skills, experience with LLMs, and a track record of deploying end-to-end AI pipelines with monitoring and governance.

Qualifications

• Advanced degree in a quantitative field with ML background.
• 5+ years in data science, ML engineering, AI engineering, or related field.
• Proficiency in Python for production-grade systems.
• Experience designing and deploying Generative AI applications.
• Experience with LLMs, prompt engineering, and AI app development.
• Experience deploying ML pipelines with monitoring and orchestration.
• Strong SQL skills and data handling.
• Excellent written and verbal communication.
• Ability to collaborate across diverse teams.

Responsibilities

• Build and productionize GenAI applications for customer service and contact center.
• Develop classification, summarization, and empathetic response solutions.
• Design, test, deploy, monitor, and optimize ML/AI pipelines.
• Apply prompt engineering, LLM evaluation, classifiers, and other GenAI techniques.
• Support human-in-the-loop workflows with human review.
• Collaborate with data scientists, data engineers, product partners, and stakeholders.
• Prepare and transform data for use in ML/GenAI applications.
• Debug issues and optimize performance.
• Work within and extend existing codebases.
• Ensure security, privacy, and responsible AI considerations.

Skills

Python

Data science

Machine learning

LLMs

Prompt engineering

SQL

Production-grade coding

Testing

Performance tuning

Communication

Education

Master's or Ph.D. in Data Science, ML, CS, Applied Mathematics, Statistics

Tools

Azure ML

Databricks

MLflow

CI/CD

Model monitoring

Microsoft Dynamics

Job description

Motion Recruitment Partners LLC is assisting a Fortune 500 transportation company in Fort Worth, TX, to hire an experienced ML/AI engineer focused on GenAI applications for customer service and digital experiences. The role blends data science, AI engineering, and production-ready software delivery.

The ideal candidate has 5+ years in ML/AI, strong Python skills, experience with LLMs, and a track record of deploying end-to-end AI pipelines with monitoring and governance.