Senior GenAI & ML Engineer — Customer Experience

Motion Recruitment Partners, LLC; Fort Worth (TX); Hybrid; USD 120,000 - 190,000; Full time

Job summary

Motion Recruitment Partners, LLC in Fort Worth, TX is seeking a hands-on ML/AI engineer to design, develop, and productionize GenAI applications for customer service and digital experience. You will build end-to-end pipelines, apply prompt engineering, and collaborate with data scientists and product teams.

The role requires a PhD/masters in a quantitative field, 5+ years in data science or ML engineering, strong Python, and experience with LLMs, SQL, and AI deployment.

Qualifications

• Master’s or Ph.D. in Data Science, ML, CS, Applied Math, Statistics, or related quantitative field
• 5 years of experience in data science, machine learning engineering, AI engineering, or related field
• Strong proficiency in Python, including production-grade coding, modularization, testing, debugging, and performance tuning
• Hands-on experience designing and implementing Generative AI applications
• Experience with LLMs, prompt engineering, and AI application development
• Experience developing and productionizing ML/AI pipelines, including model deployment, orchestration, monitoring, and optimization
• Strong understanding of statistical and machine learning techniques
• Proficiency with SQL and working with data
• Strong written and verbal communication skills
• Ability to analyze complex problems and collaborate across diverse teams

Responsibilities

• Build and productionize Generative AI applications for customer service and contact center use cases
• Develop solutions for customer comment and complaint classification, summarization, and empathetic response generation
• Design, test, deploy, monitor, and optimize machine learning and AI pipelines
• Apply prompt engineering, LLM evaluation, classifiers, and other GenAI techniques
• Support human-in-the-loop workflows in which AI-generated responses receive human review
• Collaborate with data scientists, data engineers, product partners, and other stakeholders
• Prepare and transform data for use in ML and GenAI applications
• Debug technical issues and optimize application performance
• Work within existing codebases while also developing new applications
• Apply appropriate security, privacy, and responsible AI considerations
• Communicate technical concepts and project status to technical and nontechnical audiences

Skills

Python

ML/AI engineering

Prompt engineering

LLMs

SQL

Data analysis

Communication

Education

Master’s or Ph.D. in Data Science / related quantitative field

Tools

Azure ML

Databricks

MLflow

CI/CD

Job description

Motion Recruitment Partners, LLC in Fort Worth, TX is seeking a hands-on ML/AI engineer to design, develop, and productionize GenAI applications for customer service and digital experience. You will build end-to-end pipelines, apply prompt engineering, and collaborate with data scientists and product teams.

The role requires a PhD/masters in a quantitative field, 5+ years in data science or ML engineering, strong Python, and experience with LLMs, SQL, and AI deployment.